Luther Cadillac

Great job I highly recommend Luther Cadillac. Great experience! The best group of people I have ever worked with. Very respectful. My wife couldn’t be happier w I highly recommend Luther Cadillac. Great experience! The best group of people I have ever worked with. Very respectful. My wife couldn’t be happier with her new used car. More

Great experience I would highly recommend Luther Cadillac Roseville. We were greated immediately and we were test driving a car within minutes. Heather was very thor I would highly recommend Luther Cadillac Roseville. We were greated immediately and we were test driving a car within minutes. Heather was very thorough and showed us every detail in the vehicle. Finance went smoothly as well. I couldn’t be happier with my new Escalade and my experience with this dealership. More

Where do I begin...? I had reached out to the dealership via internet for information on a used vehicle. The response was prompt and, I assumed, very likely automated (thi I had reached out to the dealership via internet for information on a used vehicle. The response was prompt and, I assumed, very likely automated (this was confirmed later when I called the salesman who had "emailed" me and he had no memory of being in contact with me). The price of the vehicle was fair, so I decided to visit the dealership for a test drive. We arrived at 7:15pm. I introduced myself to the salesman at the door (who, as luck would have it, was the salesman I had been in contact with) and his first words to me where "we're trying to close up here so we'll have to make it quick". After an awkward silence, and a brief request to see the car in question, what followed was nearly 15 minutes of waiting while the salesman searched for both car and keys. Eventually I took a short test drive and determined, yes, I would like to purchase the vehicle. Understandably, as the hour was late, I was willing to postpone officially completing the purchase. We determined a trade-in price for my former vehicle (I might add that the used car manager was very pleasant and fair) and resolved to sign the paperwork at noon the following day. I made it clear I would be arriving while on a lunch break from work. As predetermined, I arrived on time and saw the car parked by the front door (so far, so good). Upon entering the dealership (I was not greeted by anyone) I found the salesman chatting with two other men. I waited for them to finish, reminded the salesman of who I was, and was told to wait while he ran an errand. Dutifully, I waited (for what seemed an eternity); passing the time by recalling conversations from less than 16 hours ago regarding the use of this day's lunch break. Finally, he returned and delivered me to the finance officer. I do not recall this man's name but I can tell you he was positively not prepared to receive me. We both waited while he started his computer programs and paged through my file. Eventually, after another eternity, we made it to a point where we could talk about the extended warranty. For some reason, the man decided it would be best to inform me of the manufacturer's history and the number of Chinese parts in my car; even taking time to include an off-color Chinese joke (which I did not take particular offense to but neither did I appreciate). To make an increasingly long story longer, after three attempts to print and reprint my documents it was determined to completely start over with the forms. Two hours after I arrived I was back on the road. Things could have gone smoother. Considering this is a Cadillac dealership, with a $106k car on its showfloor, the entire process was utterly embarrassing. In the end, I am happy with my vehicle but the customer service could use considerable improvement. More

The good the bad and the ugly For the most part the guys were great, They worked really hard to find the pesky elusive rattle in my XT5. Just a couple of things were, unfortunately For the most part the guys were great, They worked really hard to find the pesky elusive rattle in my XT5. Just a couple of things were, unfortunately off. The communication about what was happening was lacking. I got one phone call at 6:00 one night, when I unfortunately didn't have my phone with me. I called back right away, got, "well, Charlie is working on that, I don't know much about it, I'm sure he'll call you around 7:30 tomorrow". No call, I had to call. each time after that I was told I'd get a call, and got no call. When my car wad done, they brought my car to me...that was AWESOME. When I got in my car to go home, all the radio presets were changed, the steering wheel felt greasy and my hands were dirty after driving home. I got home, looked in the back seat, and there was popcorn all over my back seat. I called to let them know that this was not okay, haven't heard anything from them. More

Great experience I came to Luther Cadillac looking to purchase a Subaru. Our sales consultant was upfront and honest. He did all he could to make our experience seamle I came to Luther Cadillac looking to purchase a Subaru. Our sales consultant was upfront and honest. He did all he could to make our experience seamless. It was my first time making such a large purchase, but I never felt overwhelmed or pressured. Customer service is wonderful and they will set you up with all you need! Highly recommend. More

Luther Cadillac Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable a Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable at the dealership. More

Charlie is the best customer service rep In 55 years Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair order Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair orders. Working with others in the service department I get the feeling that the employees are not so overworked push to meet goals that they are downright friendly and pleasant More

Customer centered Service What a super team that puts you at the center of attention. Very accommodating. I could not be more pleased. I will continue to go here and buy here. What a super team that puts you at the center of attention. Very accommodating. I could not be more pleased. I will continue to go here and buy here. More

Your #1 CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sulliv CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sullivan More