Luther Cadillac

Oil change and wheel rotation Service Person Charlie was Very friendly and the service to my vehicle was completed on time - my escalade was washed. Several employees check to see Service Person Charlie was Very friendly and the service to my vehicle was completed on time - my escalade was washed. Several employees check to see if there was anything they could do for me. More

Great Experience The staff was very friendly, informative and helpful. I didn't feel pushed or intimidated to buy a car, or left to figure things out on my own. They The staff was very friendly, informative and helpful. I didn't feel pushed or intimidated to buy a car, or left to figure things out on my own. They were smack in the middle, making it a comfortable environment and easy to work with. Thank you for a great car buying experience. More

Warranty work Everything was done as promised in a timely manner! However the brand new loaner car I was given to use was very nice, they could have taken their ti Everything was done as promised in a timely manner! However the brand new loaner car I was given to use was very nice, they could have taken their time! More

Excellent I did not purchase a car yet. I do know when I am ready, this is where I will purchase a car. Great service and good customer experience I did not purchase a car yet. I do know when I am ready, this is where I will purchase a car. Great service and good customer experience More

Went out of their way! Missed out on the first car I was interested in. Will called and told me about another car I might like. Appreciate the follow up.Sold! Missed out on the first car I was interested in. Will called and told me about another car I might like. Appreciate the follow up.Sold! More

Efficient service, easy to locate used cars online . The staff is very knowledgeable about cars. It was easy to get financing and extended warranty options. . The staff is very knowledgeable about cars. It was easy to get financing and extended warranty options. More

CTS purchase My sales guy, Will is excellent. Very approachable and straight forward. I love this car. It took less time to get in and out with the purchase. Nice My sales guy, Will is excellent. Very approachable and straight forward. I love this car. It took less time to get in and out with the purchase. Nice turnaround. More

Pockets of competence Our sales person (Will Issacson) was attentive and responsive to our needs. He asked management about escrow of the money since we are out of state. W Our sales person (Will Issacson) was attentive and responsive to our needs. He asked management about escrow of the money since we are out of state. We relied on his information, the Luther web page, carfax report and a brief call with Heather. The problem was with the other contacts. The finance person (?) sent an incomplete package. We had to call during the wire transfer process to get a complete package. Katie Anderson handled the missing paperwork and gets credit for saving the deal. After the sale the delivery was late, but otherwise okay. We met the driver in a Target parking lot at midnight. It seemed a little suspicious, but all went well. When we took the Minnesota title to our local Arapahoe county Colorado to register the car, incomplete information made us return 2 more times to resolve everything. We needed 6 hours to do a 20 minute task. To improve your service please develop a checklist for out of state sales that includes every piece of paper needed. It should also instruct the preparer how and where to fill in the blanks on the title. Will followed up with us and sent the 2nd key and additional information. More

Oil Change Routine maintenance but tires were rotated and filled to proper pressure. Car was washed. Cafe Latte was served in waiting room. Well satisfied and Routine maintenance but tires were rotated and filled to proper pressure. Car was washed. Cafe Latte was served in waiting room. Well satisfied and treated like royalty! More

I had minor work done on my vehicle Charlie got me scheduled quickly & was able to setup transit to drop me off, when the work got more involved & was going to take more time he set me u Charlie got me scheduled quickly & was able to setup transit to drop me off, when the work got more involved & was going to take more time he set me up with a loaner. More