Luther Cadillac

Pockets of competence Our sales person (Will Issacson) was attentive and responsive to our needs. He asked management about escrow of the money since we are out of state. W Our sales person (Will Issacson) was attentive and responsive to our needs. He asked management about escrow of the money since we are out of state. We relied on his information, the Luther web page, carfax report and a brief call with Heather. The problem was with the other contacts. The finance person (?) sent an incomplete package. We had to call during the wire transfer process to get a complete package. Katie Anderson handled the missing paperwork and gets credit for saving the deal. After the sale the delivery was late, but otherwise okay. We met the driver in a Target parking lot at midnight. It seemed a little suspicious, but all went well. When we took the Minnesota title to our local Arapahoe county Colorado to register the car, incomplete information made us return 2 more times to resolve everything. We needed 6 hours to do a 20 minute task. To improve your service please develop a checklist for out of state sales that includes every piece of paper needed. It should also instruct the preparer how and where to fill in the blanks on the title. Will followed up with us and sent the 2nd key and additional information. More

Oil Change Routine maintenance but tires were rotated and filled to proper pressure. Car was washed. Cafe Latte was served in waiting room. Well satisfied and Routine maintenance but tires were rotated and filled to proper pressure. Car was washed. Cafe Latte was served in waiting room. Well satisfied and treated like royalty! More

I had minor work done on my vehicle Charlie got me scheduled quickly & was able to setup transit to drop me off, when the work got more involved & was going to take more time he set me u Charlie got me scheduled quickly & was able to setup transit to drop me off, when the work got more involved & was going to take more time he set me up with a loaner. More

Knowledgeable, professional & accommodating They kept me informed, provided me with a similar vehicle to use while my vehicle was getting repaired and my vehicle performs better than before. They kept me informed, provided me with a similar vehicle to use while my vehicle was getting repaired and my vehicle performs better than before. More

Thumbs up. Very helpful...Easy to deal with...Explained problems...sold us new set of tires. Friendly girl at counter. Rebate on tires ,reasonable price. Nice Very helpful...Easy to deal with...Explained problems...sold us new set of tires. Friendly girl at counter. Rebate on tires ,reasonable price. Nice courtesy car! More

Staff very friendly It was a nice experience but a car from Whitaker’s. Arron was very knowledgeable. I don’t know what more to say. Good bye It was a nice experience but a car from Whitaker’s. Arron was very knowledgeable. I don’t know what more to say. Good bye More

Superb Customer Service Technician was clear in explaining diagnoses and efficient in his work completion. Service spervisor was very helpful in scheduling my appointment for Technician was clear in explaining diagnoses and efficient in his work completion. Service spervisor was very helpful in scheduling my appointment for service to my vehicle. More

Oil change They did not check my tires the way that I asked them to. I received a diagnostic report from Cadillac the next day and three of the tires were uninf They did not check my tires the way that I asked them to. I received a diagnostic report from Cadillac the next day and three of the tires were uninflated. I did not get a wash job on my car because there was a back up in the car wash. I was in the service department for over three hours. It was a lot slower than McCarthy. I am sure that they will improve because Luther just took over the Company. More

Oil change and check up Car was in good order. I had voltage issues during the week and I needed roadside assistance. I wanted to make sure the car was in good order. Car was in good order. I had voltage issues during the week and I needed roadside assistance. I wanted to make sure the car was in good order. More

Oil Change This is my first visit to the dealership since an ownership change. It was fine. Employees we’re friendly and professional. One change you can make is This is my first visit to the dealership since an ownership change. It was fine. Employees we’re friendly and professional. One change you can make is get rid of those terrible chairs in the waiting room. More