Luther Cadillac

Unsatisfied I went in for an oil change and diagnosis on a side detection error (which was $150). Two and a half hours later, I left and they apparently didn’t do I went in for an oil change and diagnosis on a side detection error (which was $150). Two and a half hours later, I left and they apparently didn’t do the 21 point inspection that normally is done, because the tires were low on air when I arrived but they were not filled nor even mentioned as being low. The oil was changed but they did not reset the oil life monitoring as it still read 14% when I left. They didn’t have the part for the side detection repair that would have been over $800. I can buy the part online for just over $200. I bought my car at this dealership but haven’t been back for a while due to poor service. Thought I would give them another chance since changing to Luther but it would seem it hasn’t gotten any better. I’ll return to my local GM dealer, Johnson Motors, in New Richmond for future service. I should have stuck with them for service to begin with. More

Great service Alix was extremely helpful and knowledgeable about my vehicle. He showed me all the necessary things about the car without giving me superfluous infor Alix was extremely helpful and knowledgeable about my vehicle. He showed me all the necessary things about the car without giving me superfluous information. He made sure I felt completely comfortable with all the functions and bells and whistles that came with the car. He will be my go-to person from now on. More

Different My visit was different than the past. New owner new way of doing things. Just getting used to the change. The work was great of course. My visit was different than the past. New owner new way of doing things. Just getting used to the change. The work was great of course. More

Good service thanks to Abe Abe was able to get me in on a busy day and help me out quite a bit: Putting a priority in the customer is what service is all about: Going the extra Abe was able to get me in on a busy day and help me out quite a bit: Putting a priority in the customer is what service is all about: Going the extra mile keeps the customers coming back. More

Purchase of a 2018 XT5 Luther Cadillac's sales staff, Heather and Arland, were very friendly and helpful to us in making our car buying decision, as was Bill in finance. We Luther Cadillac's sales staff, Heather and Arland, were very friendly and helpful to us in making our car buying decision, as was Bill in finance. We were given a tour of the dealership, introduced to one of the service advisors, Abe, I believe. Also spent quite a bit of time with Heather configuring all the electronics in our new XT5. (May need a refresher on some of that.). All in all, it was a very nice, no pressure, buying experience . More

I was kept up on any changes. Some service appointments are very routine. This one started out that way, but towards the end, problems with the Lug-nut Key arose. The decision Some service appointments are very routine. This one started out that way, but towards the end, problems with the Lug-nut Key arose. The decision to go forward with additional expense absorbed by the dealer ship for $68.00, and get the car back to me ASAP, was perfect. Charlie did a great job handling the challenges. Thank you Charlie. Bob More

2018 Cadillac suv Abe in service is the best. He got me in and out quickly with a loner car with onstar! thanks Abe Greg and Arland and Heather are also the best!! Th Abe in service is the best. He got me in and out quickly with a loner car with onstar! thanks Abe Greg and Arland and Heather are also the best!! The most fun I've had buying the most beautiful suv-thanks for such a great experience! More

Escalade Brought truck in for routine maintenance everything was done as described and in a timely manor. Service writer was very friendly and knowledgeable an Brought truck in for routine maintenance everything was done as described and in a timely manor. Service writer was very friendly and knowledgeable and offered help More

Service Experience Amazing service team!! They were professional, friendly, and did a great job keeping us informed. Would highly recommend Roseville Luther Cadillac for Amazing service team!! They were professional, friendly, and did a great job keeping us informed. Would highly recommend Roseville Luther Cadillac for both sales and service! More

brake service A Cadillac dealer in another state alerted to needing replacement of front brake linings and rotors in about 1000mi. So at the appropriate time, I ret A Cadillac dealer in another state alerted to needing replacement of front brake linings and rotors in about 1000mi. So at the appropriate time, I returned to Luther Cadillac, where linings were remeasured and it was decided we did not need the repair at this time. Such honesty and good care of this customer is a continuation of the good service we have always had from McCarthy Cadillac before it became Luther. More