Luther Cadillac

Service Question unanswered. Why was I not offered an extended warranty? I mentioned this when I was in on a previous appt before it expired. Candace Question unanswered. Why was I not offered an extended warranty? I mentioned this when I was in on a previous appt before it expired. Candace More

Excellent service and very straight forward with the deals Excellent, friendly service. I was given an great deal that I could not turn down, Will is an great sales person and would definitely recommend him Excellent, friendly service. I was given an great deal that I could not turn down, Will is an great sales person and would definitely recommend him to anyone, More

Courteous, professional, pleasant. I needed good advice about how to go from two cars to just one. Alex Moise understood and helped me make the best possible decision. I needed good advice about how to go from two cars to just one. Alex Moise understood and helped me make the best possible decision. More

Ats caddy Bought my 1st Cadillac Will was very nice didn't feel pressure to buy. Will spent time going over all the features of the car. I would definitely rec Bought my 1st Cadillac Will was very nice didn't feel pressure to buy. Will spent time going over all the features of the car. I would definitely recommend luther Cadillac. More

Purchased used Cadillac Great experience buying car. Every person we dealt with was friendly, positive and made us feel welcome. Luther offered a fair price for our trade a Great experience buying car. Every person we dealt with was friendly, positive and made us feel welcome. Luther offered a fair price for our trade and was accommodating in changes we requested. More

Great servixe Very pleased with all aspects of the service I received from the people to the work that was performed! Thank you for the great experience. Very pleased with all aspects of the service I received from the people to the work that was performed! Thank you for the great experience. More

Always friendly and professional. I like cadillacs and Luther's is close to where I live. Always have found Will to be fair and has taken the time to explain the features of the car. I like cadillacs and Luther's is close to where I live. Always have found Will to be fair and has taken the time to explain the features of the car. More

Not as good as previous owner I was anticipating my service visit to Luther Cadillac for the first time since the purchase of the dealership from Wally McCarthy. Some improvements I was anticipating my service visit to Luther Cadillac for the first time since the purchase of the dealership from Wally McCarthy. Some improvements have been made to the showroom. The waiting lounge is decorated better and the drink offerings are generous. Kudos to Luther on that. I do miss the free popcorn, though. The vehicle service took way too long, however. 1.5 hours for an oil change and inspection with car wash was too long. Plus, the car wash service is inferior to the service Wally McCarthy had previously. I used to look forward to seeing the spotless, hot- waxed car being returned to me. The car wash utilized by Luther returned a car with noticeable water spots and streaks from dying with dirty towels. I ended up washing it again at home. Now I have just realized a new concern, looking at my receipt. I cannot tell if the oil given to me in the oil change was synthetic, which it is supposed to be. I will have to call Luther to make sure it is. Just some thoughts for improvement. More

Unsatisfied I went in for an oil change and diagnosis on a side detection error (which was $150). Two and a half hours later, I left and they apparently didn’t do I went in for an oil change and diagnosis on a side detection error (which was $150). Two and a half hours later, I left and they apparently didn’t do the 21 point inspection that normally is done, because the tires were low on air when I arrived but they were not filled nor even mentioned as being low. The oil was changed but they did not reset the oil life monitoring as it still read 14% when I left. They didn’t have the part for the side detection repair that would have been over $800. I can buy the part online for just over $200. I bought my car at this dealership but haven’t been back for a while due to poor service. Thought I would give them another chance since changing to Luther but it would seem it hasn’t gotten any better. I’ll return to my local GM dealer, Johnson Motors, in New Richmond for future service. I should have stuck with them for service to begin with. More

Different My visit was different than the past. New owner new way of doing things. Just getting used to the change. The work was great of course. My visit was different than the past. New owner new way of doing things. Just getting used to the change. The work was great of course. More