Luther Cadillac

Shawn did a fine job, aand I assume did too. The service was good on the LOF and wheel alignment. But they did not find the problem with the power steering, and I had the problem again last ni The service was good on the LOF and wheel alignment. But they did not find the problem with the power steering, and I had the problem again last night. Th e power steering looses power when parking. Its an intermittent problem, and did't show up when the car was in the shop. Jack I will be back. I would like the Service Adviser to review the work completed before pay the Cashier. More

Slow and sloppy I purchased a used vehicle. When we test drove the car, the salesman bragged about how he knew the owner and that she took such good care of the car I purchased a used vehicle. When we test drove the car, the salesman bragged about how he knew the owner and that she took such good care of the car that she had put "rubber mats over the rubber mats". I came back to pick up the vehicle 6 days later and had set an appointment for 1:00. The OEM rubber mats were no where to be found. I waited for 1 hour 45 minutes to be able to sign the paperwork. I expect that if I make an appointment their job is to be ready when I get there. Part of the deal on purchasing the vehicle was that they would replace the drivers side mirror. As I started driving home (after 2 1/2 hours at the dealership), I tried to adjust the mirror and it could move properly into position. After calling the dealership they instructed me to just push on the top of the mirror and that it would "click" into place. As soon as I touched the mirror, the whole thing fell off into my hands. After 4 separate attempts, I finally installed the mirror properly. If I could do it, why couldn't the dealership? So, bottom line is that I was not impressed with the customer service or the work done to prepare the vehicle for me to pick it up. More

Charlie in Service is THE BEST! I have a 2008 Cadillac SRX and they treat it just like a new one. Charlie explains everything in great detail including all potential costs! Alix sh I have a 2008 Cadillac SRX and they treat it just like a new one. Charlie explains everything in great detail including all potential costs! Alix showed me the new XT4, no sales pressure whatsoever. More

45000 mile service The service staff you have at Luther Cadillac is outstanding. They always take care of you. They are trustworthy, upfront and honest. That’s what you The service staff you have at Luther Cadillac is outstanding. They always take care of you. They are trustworthy, upfront and honest. That’s what you need in a service department. I have used the service department here 4 times in the last couple years and I have always felt like part of the family! They are just all around great people. Thank you More

Just very good Charlie is a outstanding service writer Who is backed up with very good skilled mechanic Charlei is a very good communicator and is it a pleasure t Charlie is a outstanding service writer Who is backed up with very good skilled mechanic Charlei is a very good communicator and is it a pleasure to workwear Minimum 25 I will add more for like 12345678 910 11 12 More

Awesome Experience When I turned in my 2016 SRX leased car at the lease expiration and received my new 2019 XT4 leased vehicle the effort and paperwork was absolutely se When I turned in my 2016 SRX leased car at the lease expiration and received my new 2019 XT4 leased vehicle the effort and paperwork was absolutely seamless. No hassle. Luther took care of everything. More

service was completed promptly and on schedule. Staff was very attentive and waiting area was comfortable, area was clean good location and easy to get too was completed promptly and on schedule. Staff was very attentive and waiting area was comfortable, area was clean good location and easy to get too More

Recall for Power Steering Normally service is great. However this time the service advisor did not let me know when my car was finished. I saw my car outside that is how I new Normally service is great. However this time the service advisor did not let me know when my car was finished. I saw my car outside that is how I new it was done. More

Friendly staff online and in person made you feel important! Right away I felt welcomed and important. Heather was great to work with and took the time to check everything out of the vehicle on the road and in t Right away I felt welcomed and important. Heather was great to work with and took the time to check everything out of the vehicle on the road and in the parking lot. Justin was awesome in making sure I got everything I wanted that was important and making sure the bottom line of numbers met my expectations!! More