Luther Cadillac

In and out in a Flash! I had a routine service recently on my XT5 Cadillac and have nothing to say but the best of the Luther Service Team. Drove right in, service check-in I had a routine service recently on my XT5 Cadillac and have nothing to say but the best of the Luther Service Team. Drove right in, service check-in was short and very friendly. I was escorted to the waiting lounge where I curled up and listened to a PodCast on my phone. Before long I was notified my car was finished. Didn't even get to hear the rest of the Podcast story! My car was washed and ready to go. Kudos to Luther Cadillac! More

Great and simple I had stopped in with my family to get my wife a new car and it was simple. Will was a great guy and he showed us the car and took us out for a drive. I had stopped in with my family to get my wife a new car and it was simple. Will was a great guy and he showed us the car and took us out for a drive. He showed us the cars and compared them showing me the better options. Over all will made it a great place to get a car he was very helpful and polite through the whole process. More

Great support and service! Charlie and Abe did a great job taking care of all the items I had on my list. Received a rental care for two days while they completed a service bul Charlie and Abe did a great job taking care of all the items I had on my list. Received a rental care for two days while they completed a service bulletin and maintenance. Contacted me both days about progress and was a complete pleasure to work with. More

Excellence Service Received attention as soon as I drove into the service area. Service consultant was friendly and took the time to record all of my concerns. All wor Received attention as soon as I drove into the service area. Service consultant was friendly and took the time to record all of my concerns. All work was completed and I was on my way. More

40000 mile maintenance done Service was Done efficiently and service management communicated well and followed through in a timely confident manner. I appreciate the handling of Service was Done efficiently and service management communicated well and followed through in a timely confident manner. I appreciate the handling of my maintenance needs👍👏 More

Took too long I had an appointment for an oil and to do a heated seat recall, reprogram auto start sequence so seat doesn't come on when remote started. They also f I had an appointment for an oil and to do a heated seat recall, reprogram auto start sequence so seat doesn't come on when remote started. They also found second recall that couldn't be completed. When I made the appointment they said would take 90 minutes. It took 2 1/2 hours. I would occasionally look into the serve bay there it sat with no one working on it. More

Great place to Shop for a New Car I just bought a car @ Luther Cadillac. The sales people were awesome! They were also extremely helpful. They were very detailed in showing me how t I just bought a car @ Luther Cadillac. The sales people were awesome! They were also extremely helpful. They were very detailed in showing me how the car worked. Greg Clark and Heather Bissill were outstanding. I recommend buying from them. More

Aliengment and bought 4 new tires Came in on Friday Nov., 9 to get an alignment and bought tires. Alignment wasn’t done correctly and the truck was making a noise now when I turn the s Came in on Friday Nov., 9 to get an alignment and bought tires. Alignment wasn’t done correctly and the truck was making a noise now when I turn the steering wheel to the right. Went back in the following Monday, to get it done again, still the same results. Now have to schedule another appointment. More

Luther Cadillac service experince Brought car in for scheduled (prebooked) oil change that I was told would last about an hour. It lasted over two hours while I waited. Previous car Brought car in for scheduled (prebooked) oil change that I was told would last about an hour. It lasted over two hours while I waited. Previous car maintenance had $500 worth of parts installed that I did not authorize. While car was in for oil change, I inquired to a used car salesperson about the interest in buying my car. Salesperson came back to me a while later with a CarFax report showing an obvious clerical error from the MN DMV showing my milage as 26,411 miles in May 2017, where other maintenance work on the car previous to that date showed 54,000 and 68,000. She claimed the odometer had been tampered with. The car, which had been serviced in the same dealer several times and has extensive odometer reading within your own system was not check, nor was a quick check of the odometer of the car sitting right there. She claimed the dealer could not do business with me because of the mistake on the CarFax. CarFax even had a note indicating this could very well be a clerical error. I moved from WI to MN and had new MN licenses, the MN DOV took the milage from the title record, did not ask for the actual mileage on the car. On another occasion, in again for oil change just after warranty expired, service manager mentioned I had two bad rear shocks. Now the mileage was only a couple thousand miles over the warranty, and the condition of the shocks were not brought up on previous inspections. I thought it quite the coincidence he brought it up after the warranty period, and presented me with a more than $1000 estimate. It did not give me a whole lot of trust. This dealership, though change of ownership showed me no courtesy as a customer, but seemed to go out of their way not to make me feel like they wanted my business. I will never step foot in this dealership again. More

Absolutely awesome Will, our dealer was absolutely informative and knowledgeable, Justin in financial was incredibly fast and what a jokester! We will definitely return Will, our dealer was absolutely informative and knowledgeable, Justin in financial was incredibly fast and what a jokester! We will definitely return to Luther when looking to buy again. Everyone at the dealership even the mechanics were so friendly and outgoing. Thank you. More