Luther Cadillac

Overcharged for the work done and not everything taken care I felt that the work done did not compensate for the price charged. I had approx. $350 of parts and over $1,500 of labor. I would have liked to seen I felt that the work done did not compensate for the price charged. I had approx. $350 of parts and over $1,500 of labor. I would have liked to seen pictures of the discarded parts replaced (hoses with leaks?) to confirm there needed replacement. More

Adequate service. Rushed & unfriendly customer service. Both phone & in person interactions were rushed and not very friendly. A little politeness goes a lon service. Rushed & unfriendly customer service. Both phone & in person interactions were rushed and not very friendly. A little politeness goes a long way. Employees were too rushed. More

Excellent experience! Great customer service, very friendly and knowledgeable salesman named Tim. He took the time to explain all the details of the car and made it easy to Great customer service, very friendly and knowledgeable salesman named Tim. He took the time to explain all the details of the car and made it easy to understand, and I didn’t feel pressured to buy. More

Regular Service We’re ready at arrival. Quickly did routine service requested noted cabin and air filter were dirty. Showed them to me and I had them replaced. Out in We’re ready at arrival. Quickly did routine service requested noted cabin and air filter were dirty. Showed them to me and I had them replaced. Out in less then hour. More

Knowledgeable staff, finished the work on time! Charlie followed up with me to let me know the parts were available for the recall work that I need to have done on my ATS - I didn't need to call him Charlie followed up with me to let me know the parts were available for the recall work that I need to have done on my ATS - I didn't need to call him. Abe was courteous and knowledgeable. He said the work would be done by 3 and I got a call at 2:20 to let me know my car was ready. More

Warranty work So basically I purchased a used Escalade with an extended warranty on it as well. A month and a half later found that a part needed to be replaced tha So basically I purchased a used Escalade with an extended warranty on it as well. A month and a half later found that a part needed to be replaced that was unfortunately not covered under the warranty. I notified Luther Cadillac and some ppl who had worked with me on purchasing vehicle and they made sure to take care of me and warranted the parts and labor anyways. Didn’t cost me a dime!!... I live 2.5 hours away and they even filled my gas tank before I left, along with a car wash! I appreciated their commitment to making sure I was happy and takin care of!! Super impressed!! Thanks again you guys ROCK!! More

The whole time frame was done in less than an hour and a hal our half The service staff was very helpful the car was washed when they finished which was great in this snowy time Service boys were right on top w our half The service staff was very helpful the car was washed when they finished which was great in this snowy time Service boys were right on top we We had time for lunch across the road at Red Lobster which was lovely and everything came together More

Impressive Service! Brought my Volt in for warranty service. What pleasant surprise. Everything from check-in to loaner car to communication was excellent. The car was ev Brought my Volt in for warranty service. What pleasant surprise. Everything from check-in to loaner car to communication was excellent. The car was even washed for me. More

Recall work The work was done as required and on time. It was work advised by Cadillac and so I had it done at the dealer Luther Cadillac. The work was done as required and on time. It was work advised by Cadillac and so I had it done at the dealer Luther Cadillac. More

Had a blown tire. Called Charlie in a pickle after my tire blew on my way to work. Made it in with my doughnut and they were able to help me get new tires on the same d Called Charlie in a pickle after my tire blew on my way to work. Made it in with my doughnut and they were able to help me get new tires on the same day, which was needed since I live in Battle Lake working remotely, but was in the office that day to meet with a client! He kept me up to date with the progress too and everyone I interacted with was very nice and friendly. This was my 2nd time working with their service department and I'm happy to recommend their services to anyone in need. More