Luther Cadillac

It was a battel to get the car worked on from the 1st call. Today I get this text asking me if I was completely satisfied. Well the answer is yes and no. The car is working well so far and the clean up crew is Today I get this text asking me if I was completely satisfied. Well the answer is yes and no. The car is working well so far and the clean up crew is awesome. But I feel like my service journey was a fight from the beginning for scheduling to getting the work done that was requested. I have been in vehicle repair for 40 years. So 3 things I was unhappy about scheduling the person on the other end of the phone was very unprofessional. Then Abbe & Charley treating me like I don’t know anything about cars. Then to print on the bill that the brake job was not recommended by Luther. I know it may not have been ready for brakes, but I had instructions form the owner of Berger and the car to do brakes for his peace of mind. More

10500 mile service Everyone was very helpful and friendly. Charlie followed through on everything he said he would. I was not waiting for updates or having to call in. Everyone was very helpful and friendly. Charlie followed through on everything he said he would. I was not waiting for updates or having to call in. There was a video link sent that I did not receive. More

Friendly staff My service was quick and easy. Friendly staff. Always leave feeling satisfied. Staff is always knowledgeable and tell me what I need and need to tak My service was quick and easy. Friendly staff. Always leave feeling satisfied. Staff is always knowledgeable and tell me what I need and need to take care of. More

Seamless Our experience was Seamless. Everyone we worked with was Professional, Courteous, Confident and Expedient from our initial contact all the way throu Our experience was Seamless. Everyone we worked with was Professional, Courteous, Confident and Expedient from our initial contact all the way through the signing of the papers. More

Inspection for repairs needed. They went thru the car and gave us a good explaination of what needed done....we decided we would look at used Cadillac instead of repair. They went thru the car and gave us a good explaination of what needed done....we decided we would look at used Cadillac instead of repair. More

Preview specials before you go Luckily I had previewed the service specials online before I went. I would have given them a higher rating, but I had to look up the service special Luckily I had previewed the service specials online before I went. I would have given them a higher rating, but I had to look up the service special myself while standing there or I would have been charged full price for the oil change and tire rotation. More

Took great care of us We had a minor mis-understanding around the Service that would be needed on a used vehicle we purchased. They completely went above and beyond and I'm We had a minor mis-understanding around the Service that would be needed on a used vehicle we purchased. They completely went above and beyond and I'm pretty sure took a loss on our Service and just owned up to the mis-understanding and took care of us. Even gave us a different car to use as our vehicle was being serviced, I just couldn't be happier. More

Efficient. In and out as promised, however, whoever drove my car scuffed the lower drivers door panel with dirt and grease, along with the door plate. Please h In and out as promised, however, whoever drove my car scuffed the lower drivers door panel with dirt and grease, along with the door plate. Please have who ever drives cars from customers be careful about that. Was not happy as I had spent the previous day cleaning the interior. More

Luther Cadillac I've.got my last 3 cars from Alix atthis dealer. He let me know about a great deal that saved me 1000's in cash. Had a great car in mind which is th I've.got my last 3 cars from Alix atthis dealer. He let me know about a great deal that saved me 1000's in cash. Had a great car in mind which is the best one yet. More

No title My experience was ok. I made the appointment a week in advance. I had requested a rental because I didn’t have time to wait. They did not have a reser My experience was ok. I made the appointment a week in advance. I had requested a rental because I didn’t have time to wait. They did not have a reservation for a rental when I got there. I was about to reschedule my appointment when another team member found a rental I could use. I was also told I’d get a phone call telling me about the results of a slip in the gears I wanted checked. I did not get that call. My husband actually got a text that my car was ready, not me, and I still didn’t know the results. I read the mechanics notes after I picked up the car. I guess I would’ve appreciated better communication. More