Luther Cadillac

Visit to check leasing options! Tim Henderson was excellent to work with. I had a specific vehicle that I hoped to lease. He provided me with great insight in making the choice I w Tim Henderson was excellent to work with. I had a specific vehicle that I hoped to lease. He provided me with great insight in making the choice I wished to make. So...I ended up getting the Cadillac in my driveway that I wanted. I also had a unique, fun experience while signing all the paperwork ending with some Oreo cookies made available to me! This was one of the most professional, enjoyable experiences I have had! Thank you Luther Cadillac!! More

Cadillac SRX timing chain repair Service communication before, during, and after repair was excellent. Technicians did an excellent job working with service agreement adjusters to rem Service communication before, during, and after repair was excellent. Technicians did an excellent job working with service agreement adjusters to remedy all engine issues in a timely manner. More

Great experience. Professional staff making the buying process enjoyable and efficient. Great selection of certified used cars to select. Extended warranty as part of C Professional staff making the buying process enjoyable and efficient. Great selection of certified used cars to select. Extended warranty as part of Cadillac certified cars to 100K miles provides peace of mind. Would certainly recommend this dealership to friends. More

A great experience. Professional, friendly, detailed and respectful of time. Probably the best experience I’ve had buying a car. Alix is great and I will be going back to Professional, friendly, detailed and respectful of time. Probably the best experience I’ve had buying a car. Alix is great and I will be going back to him again. More

New XT5 lease Aliz and everyone at Luther Cadillac in Roseville was wonderful as I pulled up my 2017 lease on the XT5 to a 2019 XT5. They came in early on a Saturd Aliz and everyone at Luther Cadillac in Roseville was wonderful as I pulled up my 2017 lease on the XT5 to a 2019 XT5. They came in early on a Saturday so I could get everything taken care of and still get to our family reunion in northern MN. Thank you Aliz, Greg, and Bryan. More

Purchase of new Escalade Alex is very good to work and was very helpful in setup everything on my new Escalade and he follows up after the sale. The device department is excel Alex is very good to work and was very helpful in setup everything on my new Escalade and he follows up after the sale. The device department is excellent as well. More

Number 10! This is the tenth Cadillac that we have either leased or purchased through Alex M...he is fantastic. Add to the list Greg Clark who is always so frien This is the tenth Cadillac that we have either leased or purchased through Alex M...he is fantastic. Add to the list Greg Clark who is always so friendly and accommodating along with the rest of the staff. Keeping it short and sweet...no BS...just great people to deal with! More

Great customer service Tim Henderson was a delight to work with - knowledgeable, easy-going, and very friendly. He was quick to reply to my questions online and when I came Tim Henderson was a delight to work with - knowledgeable, easy-going, and very friendly. He was quick to reply to my questions online and when I came into the dealership, he made the whole process comfortable. I’m very happy with my new car and the experience overall was excellent! More

Deer vs SRX4 I hit a deer back in May near Faribault one evening on hwy 35 going about 70-75 mph, after assessing my damages and knowing it was ok to drive and no I hit a deer back in May near Faribault one evening on hwy 35 going about 70-75 mph, after assessing my damages and knowing it was ok to drive and not have to be towed, i got back on highway and headed to Oakdale, noticed a vibration in front end, took it to dealership next day, advised them of accident and issue, they told me they would look at it and “get it all fixed up for me, good as new”, they had it for 21 days and thousands of dollars later, I picked up vehicle and asked them if they fixed the vibration in front end, they said, “ if you still have problems with it just bring it back in”. I still have/had problems with it, took it back in, they had it for about a week, it’s now “normal wear and tear” and it’s my problem. I’m NOT HAPPY. They stated they would get it fixed and they still haven’t. So now what? Hmmmmmmm STILL NOT HAPPY! More

poor communication and service Filled out a request for car online, was emailed by. a sales man when I called him he acted like. I was bothering. him and told me there was no inform Filled out a request for car online, was emailed by. a sales man when I called him he acted like. I was bothering. him and told me there was no information he could give me on car just. go online and look at it?! I would of stopped communication here if it weren't for the fact I'm a multiple Cadillac. owner and have. a preference for all of them to be the same color red. I called back again the next day even though I felt as if my business wasn't wanted and to get information I need to make my purchase was very hard to get form the "sales person" who had very little interest in giving me information I requested. I eventually made the decision to purchase the vehicle despite the poor service I was told to wire the deposit money they would email the paperwork and ship. the car to me the next day when the paperwork was returned them complete. I sent the money and the paperwork back I asked for a copy of the completed paper work and information on the shipping company which I didn't receive. after a few days I contacted the sales manager and was given a shippers contact info but no insurance info and was told the car wasn't being shipped until mid week now and would be to me by Friday. Friday came and I called again and come to fid out the car still ant even shipped?! I had to call again, none bothered to communicate to me a delay or issue I was now told the car would be delivered Monday. Monday came still no car again no one followed up and I had to call for a fourth time. I finally received the car on Tuesday over a week later then originally promised and when it got o me it was missing the registration and temp tag leaving the car unable to be driven. I have contacted the Sales manger Bryan several times about my issues and have gotten very little response or willingness to correct these issues. I guess the lack of communication and service is acceptable to their dealership or though I would hope Cadillac had higher standards for its customers. More