Luther Cadillac

BEST DEALERSHIP EXPERIENCE EVER! As a single, older woman, having to go into a car dealership for a new car is right up there with having a root canal. To my surprise working with A As a single, older woman, having to go into a car dealership for a new car is right up there with having a root canal. To my surprise working with Alix Moise made the experience more like a spa day! Alix instantly made me feel comfortable and not like I was “”being sold”. He listened, answered all my questions and made sure I understood what he was saying. Alix went way beyond the “extra mile” to put me in the right car at the right price for me. Alix also made it clear that once I drove away, in my new car, he would always be accessible now and for the years to come to take care of any issues that may come up. I too, have been in sales for many years and know the difference between just “being sold” and having someone who actually cares about their customers not just the sale. More

Exceptional customer service from Alix and Greg I am a previous "Wally" customer and now a Luther customer. My previous CT 4 lease expired in November. A lot of changes within the company and wi I am a previous "Wally" customer and now a Luther customer. My previous CT 4 lease expired in November. A lot of changes within the company and with Cadillac were in front of me. As a business owner, I was able to feel a sense of comfort in knowing that the exceptional customer service from Alix & Greg. They were there to "hand hold" and take care of my car needs so I didn't need to think about it- I could keep my focus on my business. Quite honestly, last October when it was time to work on a new lease, it appeared as though options for my taste were being limited. I informed the team that my loyalty at this point was for them than it was to Cadillac/GM.. we ordered a vehicle & then the strike... I extended my lease 2 times as we waited for the new vehicle and the new leasing programs. I was hopeful that we would see "loyalty" incentives or different options available... Unfortunately (for me) the new program was disappointing. Alix and Greg were instrumental and very reassuring that they were doing what they could on my behalf. It is ONLY because of them that I have now exchanged vehicles with Luther Cadillac.. I am sure a lot of unnecessary drama occurred on my part as I am very open- passionate with expressing my thoughts- they dealt with it/me in a way that was truly amazing. I am grateful to them. More

Very good I received better service here than the GMC dealer I purchased the truck from. TRhe employees are much nicer to work with and treat you like a friend. I received better service here than the GMC dealer I purchased the truck from. TRhe employees are much nicer to work with and treat you like a friend. More

Car repair and purchase Had car problems on a trip trip home to Minnesota from Florida Towed the car to Luther. Worked with the Service Writer to complete the repair. Also e Had car problems on a trip trip home to Minnesota from Florida Towed the car to Luther. Worked with the Service Writer to complete the repair. Also ended up buying another car from them. Had a wheel bearing issue on the return to Florida 3 days after I bought the car and I was able to work with Allen to come to an agreeable solution. More

OIL CHANGE/TIRE ROTATION Great service! Really nice guys, took my car in right away and had it done in less time than expected. Appreciate that the service area is neat a am Great service! Really nice guys, took my car in right away and had it done in less time than expected. Appreciate that the service area is neat a amazingly clean. More

Great service. My Cadillac XT5 needed an oil and filter change, and the Luther Cadillac service department able to accommodate my vehicle in a timely manner. Everyo My Cadillac XT5 needed an oil and filter change, and the Luther Cadillac service department able to accommodate my vehicle in a timely manner. Everyone in the service department and office was pleasant and efficient, making my visit easy-peasy. I will be back! More

Good professional service Service manager pointed out a benefit I had on my recently purchased 2017 XT5 as far as free services. That was a bonus that I didn’t expect. Service manager pointed out a benefit I had on my recently purchased 2017 XT5 as far as free services. That was a bonus that I didn’t expect. More

Great Service I purchased a 2018 XT5 and needed it quick for a trip. There were a few things that needed to done and Luther worked with me to get them done on my ti I purchased a 2018 XT5 and needed it quick for a trip. There were a few things that needed to done and Luther worked with me to get them done on my timetable. Great service, everything I was promised. More

Fantastic service although it was kind of disappoint that the dealership could not cover a 400$ difference for my purchase. Especially since I told them what my original price was and they still went over it the dealership could not cover a 400$ difference for my purchase. Especially since I told them what my original price was and they still went over it. Will was hands down the best experience. More

Great service! Great service thanks to Abe, Greg, Alix, and Charlie! Friendly atmosphere at Luther--we will continue to bring in our Cadillac for service. Also, th Great service thanks to Abe, Greg, Alix, and Charlie! Friendly atmosphere at Luther--we will continue to bring in our Cadillac for service. Also, thank you for the new Cadillac vehicle loaner while services was being performed on ours! More