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Luther Cadillac

Vadnais Heights, MN

Overview
Employees
Reviews
Vehicles
4.7
2,467 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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3500 Highway 61 North

Vadnais Heights, MN

55110

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Showing 2,467 reviews

May 24, 2021

Last time I sent in a response I was called a liar! Apparently, the person forgets about emails, texts and phone calls dates and times. I again came to Luther thinking I was going to be treated well w More

by SHANOB1040
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Isaacson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alix Moise
1.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Titus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vang Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cali Henry , Heather Bissell, Scott Smith, Austin Cook
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Jun 02, 2021 -

Luther Cadillac responded

We are sorry for your most recent experience here at Luther Cadillac. Your review was not very specific as to what happened. If you would like to discuss the situation further and work towards a resolution, please give me a call directly at 651-209-2633. My name is Bryan and I'm one of the sales managers here at Luther Cadillac. I look forward to hearing from you.

Jun 09, 2021 -

SHANOB1040 responded

Let me give you a brief outline of the time frame here: Called Heather, sales person during my interaction with Wally McCarthy, where I bought two (2) cars and referred a friend on April 23, 2021. Heather told me to contact a Daniel Haspert(sp). Upon getting to Luther a salesperson named Joseph and not Daniel Haspert, showed me the 2019 Buick and I took it for a test drive. On my return we discussed the cigarette smoke order and he stated he would have the vehicle cleaned and I wouldn’t notice the smell – which I believed. On April 26, Joseph sent me a video of the 2019 Buick and I was to come in with my trade. On April 27, Joseph texted and wrote if I was to come in to “Value my Trade”. I texted back the three (3) things he and I discussed. 1. Smoke smell, 2. Alignment and 3. Lowest price out the door for the 2019 Buick. He texted back that they (Luther) would take of the smoke smell and alignment, On April 28, I stopped at Luther with my trade in vehicle. On April 29, I completed the deal and signed all the paperwork being assured that the person who was to clean the car would get a hold of me. On May 1, I texted Joseph and informed him I had not heard from the cleaning guy. May 3, Joseph texted that his manager was calling the cleaning guy as according to the text the cleaning guy doesn’t work on Saturday, which is odd as it is the cleaning guys second job. May 3, Joseph texted that they reached the cleaning guy and he will call me – two (2) weeks after I first test drove the vehicle! May 7, the cleaning guy cleaned the vehicle. May 8, I texted Joseph and requested new floor mats on the cleaning guys suggestion as he thought that Luther would replace the floor mats. I texted Joseph back and forth and he texted that his manager stated that I can purchase at cost. Which I declined considering the time frame and the two (2) weeks it took to get the car cleaned, along with me replacing the Cabin Filter at a cost of $67.48. Now compare what was written by a representative from Luther: Luther Cadillac responded PUBLICLY on 5/14/21 12:12 PM

Jun 11, 2021 -

Luther Cadillac responded

We are again sorry for your recent purchase and experience here at Luther Cadillac. I'm not sure what you are asking for or how what we can work on to improve. Again, I will leave my name and phone number for you to call directly so we can discuss an amicable resolution. My name is Bryan, my direct line is 651-209-2633. I look forward to hearing from you. Thank you.

May 23, 2021

Vang put the plates on my new XT5 for me. So nice to know that they are on securely. Really like driving my new car. More

by ats2015
Recommend Dealer
Yes
Employees Worked With
Vang Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2021

Charlie Youngquist is very professional and courteous. He is probably the best customer service person that I have ever dealt with. Charlie makes sure that the work is done to my satisfaction. More

by RSCHULTZ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
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May 23, 2021

Awesome service. I was given a loaner car and was updated each as to when the parts would be in and the car would be ready. More

by scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie, Cheryl
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May 22, 2021

Friendly salesman and very helpful, easy financing and exceptional service from all. Thank you for all your help. I was thoroughly satisfied. Love my vehicle. More

by LBECKER9532
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Isaacson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Port
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2021

Arrived for my 8 oclock appointment and there was jeff hetrick waving me on in.fast friendly smart service did everything how i asked no pressure. The done was very good took care of both my problems and More

by Bigsky1900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff hetrick
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May 21, 2021

Brought my car in for a oil change this was my second visit at this location and I was treated very well , I work with Jeff Hetrick both times he was great and he remembered me it was over all just a gre More

by ladychase
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
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May 21, 2021

Excellent service, timely and efficient. Routine service during our visit to Minnesota. Charlie was great to work with very professional. Our vehicle has never been cleaner! More

by caarchibeque
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist very professional.
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May 21, 2021

I was very impressed with the building and with the staff. The person working with me (Josh ) really knew what he was talking about. If i asked something he didn't no for sure he went and got the answe More

by AARON59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kling
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May 20, 2021

I had the best experience at Luther Cadillac for service work completed. Everyone was very professional and patient as I explained the issue I was having. Charlie went above and beyond to solve the issue I More

by GMGYGLI63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
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