Luther Burnsville Volkswagen - Service Center

Arrived Via Tow Truck My bug of 14 years died on McAndrews. After standing on the median for one hour waiting on the tow truck, I finally made it to the dealership. By th My bug of 14 years died on McAndrews. After standing on the median for one hour waiting on the tow truck, I finally made it to the dealership. By this point, I was stressed from the experience. The service manager explained my options. My car was basically dead and not worth investing additional monies. He then introduced me to Linda R. After listening to my harrowing experience, Linda said no problem. We discussed what I was looking for in my next car. She pulled out her paperwork and quickly identified a couple of options. The car she had in mind had just arrived (fleet car) and still needed to be cleaned. She quickly had me in a car that was very similar. A test drive and I told her to put a hold on the fleet car. A quick trip back to service to pick up a loaner and I was on my way. Linda's follow-up was outstanding. More

Ongoing service and used car sales I have been bringing my 2006 passat in for service for several years and it has been a wonderful experience. I worked with Brad and Sandi Fuller unti I have been bringing my 2006 passat in for service for several years and it has been a wonderful experience. I worked with Brad and Sandi Fuller until the time came to retire it and look for another car. I had been talking to Linda Radue and she made herself immediately available the day I needed to select a car. I bought a 2013 VW CC sport sedan with much expert help from Linda. As a woman on here own, it was a delight to work with such competent women as Sandi and Linda. And the financing experience with Jacque was the icing on he cake. I had looked at other brands, but I would not give up this exceptional VW team More

A very quick repair for a defective horn I lost a horn on my 2013 Golf R and wasn't able to get in to my selling dealer until this coming Monday. Strictly on a whim Friday afternoon August 1s I lost a horn on my 2013 Golf R and wasn't able to get in to my selling dealer until this coming Monday. Strictly on a whim Friday afternoon August 1st, I contacted Luther parts to see if they had a horn in stock. They did indeed, they referred me to the service desk who indicated that they had a slot open for me within the next hour. Wow!So Jasmine Quarter scheduled me in, I arrived within an hour, Sandy Fuller checked me in promptly and I relaxed in their very comfortable lounge. Within an hour or more quickly than they'd promised, "Technician number 746.........a very courteous young gentleman) had returned my car to me "fixed" and I was on my way home in time to beat Twin City rush hour traffic. You simply can't beat that kind of service and I don't know how one would improve upon it! Just as friendly, quick and efficient as they could be.............gotta love it! In this day and age and when getting "less" seems to be the general rule of thumb, getting "more" than promised really gets my attention. So Luther VW.......................thank you sincerely for exceptional service! More

check your wheels for scratches before and after…take photos I just read the review about the scratch on the rear wheel some one had. I also found a scratch on my wheel when I went to pick up my car. I had put I just read the review about the scratch on the rear wheel some one had. I also found a scratch on my wheel when I went to pick up my car. I had put air in the tire on the way to the dealer and saw no scratch. After service Big scratch! The dealer paid to paint it but could not figure out how it happened. They rotated the tires on only one side of the car and washed the wheels on only one side of the car. I did not ask for a tire rotation…Very odd More

These guys are the best. I waited for an alignment that was supposed to take 2 hours but only took 1.5. The waiting room is quiet and comfortable so I got a lot of reading do I waited for an alignment that was supposed to take 2 hours but only took 1.5. The waiting room is quiet and comfortable so I got a lot of reading done, too. They researched the best coupon price that they had at the time and that's what I was charged instead of full price. With this kind of service, I'll keep going back for service and maybe for a new dub some day but I sure love my "R" More

Excellent Service & Repair I have been into the Service department several times and each time they have treated me so well. Very nice people and very informative! One of the b I have been into the Service department several times and each time they have treated me so well. Very nice people and very informative! One of the best Service departments anywhere! Both Ann and Sandie are just terrific to work with! More

Sandie Fuller is a Pro I don't bring my cars to anyone but Sandie Fuller. She is the best service person I've ever worked with in a lifetime of owning Volkswagens. I would H I don't bring my cars to anyone but Sandie Fuller. She is the best service person I've ever worked with in a lifetime of owning Volkswagens. I would HIGHLY recommend her to anyone who wants top-shelf customer service from someone you can trust to tell you the truth. She's the best. More

20000mi service vw jetta tdi 2013 Luis is a nice and friendly guy taking care of the concerns of customers. I asked him about my inside tread wear of my front tires and he gave me sugg Luis is a nice and friendly guy taking care of the concerns of customers. I asked him about my inside tread wear of my front tires and he gave me suggestions and possible causes. My 20k mi service was quick including oil change, tire rotate and fuel filter change. They did a free car wash for me too :D More

Excellent Service Experience Service completed for a recall at no cost to me. The online scheduling was easy. The text reminder accurate and timely. Sandie the service represen Service completed for a recall at no cost to me. The online scheduling was easy. The text reminder accurate and timely. Sandie the service representative was courteous, professional, friendly and was genuinely interested in providing excellent service. I requested and was provided a loaner car (new VW Passat). The car was brought in to the garage to me instead of me looking for it outside (nice touch). I received a phone call when the car was ready. Sandie explained the work that had been completed on the car and addressed all of my questions with satisfaction. My car washed before I arrived and was brought in to the garage for me. I was offered coffee and cookies while there. Overall, it was an excellent experience. More

Worst Customer Service Ever Actual service, fine. Scratch on LR wheel after. Saw scratch and called. Told to bring in. Brought in to Shannon Adams. Accepted no responsibility, fi Actual service, fine. Scratch on LR wheel after. Saw scratch and called. Told to bring in. Brought in to Shannon Adams. Accepted no responsibility, fine. But SO condescending to me. Only resolution offered was 2x cost of elsewhere. Drove over 20 miles out of the way to go to different VW dealer with much better customer service. Thank you Rick W at Luther VW Westside. Your card is in the mail!! More