Luther Burnsville Volkswagen - Service Center

Dealership GM advocate for the customer We had a reacall / service issue with our 2015 Volkswagen car that needed the manufacturer to address and their initial response was not satisfactory We had a reacall / service issue with our 2015 Volkswagen car that needed the manufacturer to address and their initial response was not satisfactory to us. We sat down with Jay Radue and discussed our concerns. Jay listened to our concerns and then was a strong advocate for us to get our concerns addressed with the manufacturer. He escalated our concerns up through management levels until our concerns were addressed appropriately. I know he did not have to escalated as far as he did but he wanted to do what was right. But Jay and team made my wife and I feel valued as current customer and future customer. I typically categorizes customer service as either a duck or eagle and there are a lot of ducks out there but Jay and team are Eagles soaring above it all and got it right. Thank you Jay! More

Amazing customer service!!! I came into Burnsville Volkswagen for service on my 2007 Jetta because I needed an oil change. After writing down all of my concerns with my car I had I came into Burnsville Volkswagen for service on my 2007 Jetta because I needed an oil change. After writing down all of my concerns with my car I had also mentioned that I would like to replace my new chrome rims with the original rims and tires that came with the car for winter driving. I had purchased new wheels and tires because the brake dust and road grime had become so bad on my original rims that I was unable to make them look clean anymore. I had purchased numerous cleaners and products from my local auto parts store which did not clean the wheels. I had spent a lot of time and elbow grease to attempt to remove the grime from my wheels and was unsuccessful. I had mentioned my failed attempts at cleaning my wheels as small-talk with Ugur as he noted my concerns with my vehicle. He told me that he did not believe the detail team at Burnsville Volkswagen cleaned wheels, but assured me he would inquire about potential products to suggest which may work well for me to clean the wheels. When I picked up my Jetta tonight I immediately noticed my original wheels looked as shiny and new as the day I purchased the car! The wheels were spotless, the car had been washed, and tire gel had been applied to my old tires. I also found out that Ugur had personally cleaned the wheels himself!!! I understand how difficult of a task this must have been! I have been on my hands and knees scrubbing those nasty old wheels and I am still in disbelief that he went to such great lengths to take care of my concerns. This is not the first time I have been flabbergasted by how amazing the service is at Burnsville Volkswagen! Anne has gone out of her way in the past and always ensures that I get a military discount for service because she knows I am an Active Duty Soldier. Amazing customer service like this is so rare these days - I really appreciate the way your dealership does business and the quality of employees like Ugur Solim who sincerely care about your customers like me! More

3 Years Later and Still Happy A little over 3 years ago I bought my car at Luther Burnsville Volkswagen with Linda. Every visit I am continuously impressed with the services Linda A little over 3 years ago I bought my car at Luther Burnsville Volkswagen with Linda. Every visit I am continuously impressed with the services Linda and her team provide. They go above and beyond to make the experience smooth and efficient. Recently, I worked with Ann Shirley and the service department on a few issues I was having. I was given a rental car at no cost while the repairs were being made. Ann worked with my extended warranty company and was able to get additional money to put towards a tire repair without me even asking her to. I was also due to have my brake pads replaced, Ann informed me of a special they were having. Not only did she provide me with amazing customer service, she also saved me money! Ann was very knowledgeable and clearly communicated throughout the entire process. I know when I need anything I can depend on Linda, Ann and team. I will continue to service my car at Luther Burnsville Volkswagen! More

Continuously Great Service We purchased a brand new, loaded Jetta VRX from this dealership back in 2001. We have had our car serviced with this dealership ever since we bought We purchased a brand new, loaded Jetta VRX from this dealership back in 2001. We have had our car serviced with this dealership ever since we bought the car. In the last 6 years or so, we have been with a service manager by the name of Ann Shirley and she is by far, the best service manager I have ever dealt with. Visit after visit, year after year, Ann exceeds our expectations. As we near the point where we need to buy a new car, this dealership will likely be where we will buy a car from, strictly because of the service and convenience that Ann provides us as a service manager. More

Great detective work - excellent maintenance service! My vehicle's brakes were squeaking intermittently, under very difficult-to-reproduce conditions (brakes only squeak when the brake pedal is released a My vehicle's brakes were squeaking intermittently, under very difficult-to-reproduce conditions (brakes only squeak when the brake pedal is released and when the car is coasting at 1 - 2 mph). The Burnsville VW team listened carefully to my description of the issue, they were able to reproduce the noise, isolate the problem to slipping pads, and fix it! I'm so appreciative of their willingness to spend the extra time to get to the root cause of the problem. Sandie Fuller, my service rep, is top notch! She treats each customer with care and respect. She provides clear descriptions of the problem and the fix, and she stays on top of the service being done for the car. I'm sure all the service reps at Burnsvilile VW provide high-quality service, but Sandie goes above and beyond. I would enthusiastically recommend Burnsville VW to anyone looking for quality service at a fair price. More

Service follow up I stopped in on a Tuesday and Sandy got me in right away for an oil change. They found that there was a recall on the fuse box on my car and said they I stopped in on a Tuesday and Sandy got me in right away for an oil change. They found that there was a recall on the fuse box on my car and said they could have it fixed in about 40 minutes. It was completed on time and I was headed down the road. The next day my car wouldn't start properly but I got to going figured it was just bad gas or something like that. The next day when it happened again the engine light came on and I called Sandy and ask her if she had any ideas. She made a couple suggestions and I thanked her. Within an hour and a half she called me back and she told me that they had forgotten to put a part on my car and if it was convenient for me to stop in they would get it taken care of right away. Fix the situation and I was on the road again. I have worked with Sandier over the many years that I have owned my Volkswagen and she's always been a pleasant and pleasure to work with, Volkswagen Burnsville is lucky to have her. Best regards, Chris More

Exceptional Service We just had our 50k mile service done on our VW Touareg and had a hitch and wiring installed. Ann was amazing as always. Kept us posted on the status We just had our 50k mile service done on our VW Touareg and had a hitch and wiring installed. Ann was amazing as always. Kept us posted on the status of our vehicle and gave us a loaner car. Griffin did a great job installing the hitch and wiring. We love getting our car serviced at Luther Burnsville VW because of great people like Ann and Griffin. Thanks for all your hard work. More

Ann is the best service advisor! Ann always welcomes me to the service area with a smile on her face, goes through all the details with me and makes sure me and my car are well-taken Ann always welcomes me to the service area with a smile on her face, goes through all the details with me and makes sure me and my car are well-taken care of. More

Service is everything!! If not for Ann Shirley (Service Advisor) I would have traded my car in for a Toyota Prius by now. I love my car but it has had more than its fair sha If not for Ann Shirley (Service Advisor) I would have traded my car in for a Toyota Prius by now. I love my car but it has had more than its fair share of issues. Without Ann I would no longer be a V.W. owner. More