Luther Brookdale Volkswagen - Service Center

Always professional, take time to listen, handled my warranty repairs, get me in even when busy, good communication good work warranty repairs, get me in even when busy, good communication good work More

Boun did a fabulous job and is a great communicator! All the service work was done well. All the service work was done well. More

Great information provided. Service was complete in a timely manner. Brad was outstanding!! Price was very fair! I will be back... Service was complete in a timely manner. Brad was outstanding!! Price was very fair! I will be back... More

Brookdale Volkswagen is great. I've been to all the others in the area and this one is my favorite. The staff are timely and great to work with. The dealerships use of technolog I've been to all the others in the area and this one is my favorite. The staff are timely and great to work with. The dealerships use of technology makes it easy to understand everything that's being done. More

Excellent service, from start to finish! We needed help that same day, and they accommodated us - thank you!! We needed help that same day, and they accommodated us - thank you!! More

Always a great experience with the service department. Helpful, knowledgeable, friendly and fast. I like it here. Helpful, knowledgeable, friendly and fast. I like it here. More

Sales was fine, but used car management was horrible. Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin ar Several items weren't taken care of or over looked when the car was prepped. Started with the wipers and cabin air filter. We were told the cabin are filter was replaced upon purchasing the car. It wasn't (maybe never was) and I replaced it along with the wipers. Picture were shared with service and sales. Not really an apology nor offer to reimburse. Battery had a bad cell and was replaced. Turns out noise when braking was remedied by replacing all rotors and pads, which clearly shows lack integrity of the original inspection. Also figured out there was one tire that was a different make and model from the other three. Used car manager wanted to leave it that way until I pushed back. In the notes on the service invoice, it states that some of the wheels are bent and is causing some vibration. Says see notes for recommendation, but don't see those notes and it wasn't gone over with me, so not sure if its a problem or not outside of the vibration. Saleswoman, finance and I believe service were fine, but whomever is responsible for prepping used cars and making decisions that directly impact your customers did a horrible job. Unfortunately, that's what highlights my experience. The good thing was that outside the wipers and cabin air filter it didn't cost me any extra except for the fact it took two weeks. More

The dealership has always put the customer first, both in sales and service. They work very hard to solve any issues. sales and service. They work very hard to solve any issues. More

Good service nice employees knowledgeable facility clean a lot of views and waiting area very. a lot of views and waiting area very. More

Easy to work with and provided top service! Helped me decide what car was best for me! Helped me decide what car was best for me! More