Luther Brookdale Volkswagen - Service Center

Updates were communicated well and time frame without vehicle was reasonable. Unfortunately, there is a red mark down the side of my car on the driver side back seat that was not there with drop off. vehicle was reasonable. Unfortunately, there is a red mark down the side of my car on the driver side back seat that was not there with drop off. More

Great job on the job and helpful people to get the work done in a timely manner done in a timely manner More

The dealership and garage area are very modern and clean. I was greeted immediately and all the necessary work that was needed was explained to me. The waiting area is very comfortable and even though it t I was greeted immediately and all the necessary work that was needed was explained to me. The waiting area is very comfortable and even though it took 2 hours, the time went by fast. All in all, a very positive experience! More

The dealership was clean and the communication went well, mostly via text which was convenient. mostly via text which was convenient. More

Nearly 3 hours for an oil change and tire rotation. Was told on phone to allow for an hour, then upon arrival 90 minutes. No regard for anyone else’s time. After my 20k free check up I will not be back Was told on phone to allow for an hour, then upon arrival 90 minutes. No regard for anyone else’s time. After my 20k free check up I will not be back. More

Super awesome in getting all the work done and follow ups! I am appreciative of their work. ups! I am appreciative of their work. More

Jason took excellent care of me from start to finish. He greeted me by name as soon as I drove into the service bay. It was going to take extra time to diagnose the ABS warning light in my car, and he He greeted me by name as soon as I drove into the service bay. It was going to take extra time to diagnose the ABS warning light in my car, and he was able to immediately arrange for a loaner vehicle, which I very much appreciated. I continue to find a lot of value in the video inspection of my car's condition. The problem is now resolved, and I'm back on the road again. It's exceptional service like this that keeps bringing me back. More

I was not pleased that you wanted to purchase my vehicle but then insisted that I come in to talk with salesman. I asked to know what the offer was but he wouldn’t budge. It was a waste of my time and I do but then insisted that I come in to talk with salesman. I asked to know what the offer was but he wouldn’t budge. It was a waste of my time and I do not appreciate the low ball offer. You wanted me to spend $1500 to 2000 to get a couple digs fixed. Then not even tell me what you would give me afterwards. That is not honest and I will not return. More

Tyler did a good job of asking the right questions to determine what the potential issue could be with the loss of coolant. He did a good job of keeping me informed as to the status of the work being pe determine what the potential issue could be with the loss of coolant. He did a good job of keeping me informed as to the status of the work being performed and when the vehicle might be ready for pickup. Brad also helped schedule an alignment when I found out that it was needed. More

Nice people nice facility and great experience. Word word word word word word word word Word word word word word word word word More