Luther Brookdale Volkswagen - Service Center

Sean Doonan and team were very helpful Friday afternoon. They are real champions for assisting a late disorderly customer. They professionally executed the plan with care and concern. I think his name w They are real champions for assisting a late disorderly customer. They professionally executed the plan with care and concern. I think his name was Bob or Chris who handled the warranty paperwork expeditiously.. Yea I used a big word but this matters because it was Friday afternoon late!!! Thanks guys!!! Give them a raise.. More

5 Ok I'm done here. I keep saying 5 and you're saying I need to say between 1-5. Get your system right. I don't know what to tell you I keep saying 5 and you're saying I need to say between 1-5. Get your system right. I don't know what to tell you More

This dealership normally does great work and keeps me informed about the status of my vehicle’s service progress. But this time in was different. I was informed the replacement of four tires would take 2 informed about the status of my vehicle’s service progress. But this time in was different. I was informed the replacement of four tires would take 2 hours. Two hours came and went. After three hours I asked a service representative the status of my vehicle. He told me they were behind in the garage due to the availability of a certain machine used to balance my tires. After four hours, the work was completed. I usually get text updates or a representative will tell me if the service will take longer than they said initially, but this time no one notified me of a delay. So I was kept guessing. More

Did a great job finding the problem and getting it fixed, with great communication throughout the repairs. with great communication throughout the repairs. More

Very professional Tyler explained all the work and thoroughly went over the work to be performed thoroughly went over the work to be performed More

Excellent service. In and out fast. Thanks for your wonderful service and helpful recommendations. Have a nice day! In and out fast. Thanks for your wonderful service and helpful recommendations. Have a nice day! More

I had to bring my 2 kids to our service appointment. There was a clean area for children and snacks which was a huge positive. A part did not pass inspection on my vehicle and they were going to let me There was a clean area for children and snacks which was a huge positive. A part did not pass inspection on my vehicle and they were going to let me walk out after paying without discussing it (seemingly related to warranty work that was already completed TWICE). Another associate was able to look at my paperwork and suggest I have someone look at it at my next appointment but didn’t know if it would be covered again. That was frustrating! I had to travel for work most of March so I have not had time to follow-up again. I would have appreciated more confident answers prior to leaving my Feb appt. More

He did a great job explaining what was done And what needed to be done needed to be done More

Nice people and great service. They are consistently thorough, kind, and all around helpful. Very comfortable place to wait during service visits. They are consistently thorough, kind, and all around helpful. Very comfortable place to wait during service visits. More

Pleasant people to work with . We liked the virtual tour of the problems with our car. They kept us informed of the progress on it. Excellent service, and good experience all the w We liked the virtual tour of the problems with our car. They kept us informed of the progress on it. Excellent service, and good experience all the way around. Thanks. More