Luther Brookdale Volkswagen - Service Center

Awesome ! Awesome customer service and quick and efficient car service! The process went smoothly. I had a lovely waiting area to do do work while my car was se Awesome customer service and quick and efficient car service! The process went smoothly. I had a lovely waiting area to do do work while my car was serviced. And Scott Smith was very helpful and a joy to chat with. More

Fob activation The gentleman who helped us was very nice and friendly and professional!! Really took care in helping us. My wife uses her car daily in the field and The gentleman who helped us was very nice and friendly and professional!! Really took care in helping us. My wife uses her car daily in the field and puts a lot of miles on it. Thinking about a newer vw for her and when we get into the market, we are strongly considering this location! More

Hitch install They had gotten the wrong hitch so they had to hang on to my car for an extra day. I had a nice new rental, so it was no problem. They had gotten the wrong hitch so they had to hang on to my car for an extra day. I had a nice new rental, so it was no problem. More

No pressure and simple Thank you for your help Thank you for your service thank you for helping me through the warranty What if they really didn’t want to give a review not Thank you for your help Thank you for your service thank you for helping me through the warranty What if they really didn’t want to give a review not that I didn’t appreciate the service and the good work it’s just I don’t like giving a review thank you for your service. More

Recall to tape something to prevent it from getting wet. I brought my vehicle in for a recall issue and received prompt, professional, and courteous service plus a car wash! This is typical of all of my past I brought my vehicle in for a recall issue and received prompt, professional, and courteous service plus a car wash! This is typical of all of my past visits to Brookdale VW. More

Outstanding Service Took my car in for a software recall and I had a spot on my passenger seat that I just noticed. Scott had the detail crew attack this spot like it was Took my car in for a software recall and I had a spot on my passenger seat that I just noticed. Scott had the detail crew attack this spot like it was their car. Love the service. More

10000 mile scheduled maintenance Will Schafer did an excellent job with my VW GTI 10000 mile maintenance. He explained what was needed and the cost. He also recommended other services Will Schafer did an excellent job with my VW GTI 10000 mile maintenance. He explained what was needed and the cost. He also recommended other services for my wheel alignment. I would definitely recommend him to other VW owners. More

Should have used Luther in the first place. My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the pr My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the problem". I didn't even make it out the parking space of the shop! The car was there another week as they diagnosed the engine misfire issue. They had the car another week before declaring it "repaired" l. Picked the car up, drove it three days before the problems returned requiring it to be yet again. This time I had it towed to Luther VW in Brooklyn Center, working with William in the service department. Their technician quickly discovered the issue, performed the repairs and also gave the car a bumper to bumper inspection catching a few items the other shop missed. They've restored my confidence in knowing my car is roadworthy and won't leave me stranded. I should have had it towed to the dealership the first time! Lesson learned. More

Very friendly The service person was very friendly and patient with all the questions I had. They had very confident answers and made me feel very welcome The service person was very friendly and patient with all the questions I had. They had very confident answers and made me feel very welcome More

Nice experience very friendly Had my transmission fluid changed and they are very accomadating let me know how the job was transpiring nice waiting area and no pressure when checki Had my transmission fluid changed and they are very accomadating let me know how the job was transpiring nice waiting area and no pressure when checking out the show room!! More