Luther Brookdale Volkswagen - Service Center

Great Service! My Service Advisor was awesome and was very helpful! He let me know I needed New Rear Tires and made my first time visit very welcoming! I will defini My Service Advisor was awesome and was very helpful! He let me know I needed New Rear Tires and made my first time visit very welcoming! I will definitely be bringing my car back there for service in the future! More

Amazing Customer Service I am new to the area and I needed to get my car serviced, and I am so glad I decided to take my car to Luther Brookdale VW! Scott Smith was great and I am new to the area and I needed to get my car serviced, and I am so glad I decided to take my car to Luther Brookdale VW! Scott Smith was great and really listened to my concerns and gave my the service I needed. I will never take my car to another dealership and I’ll even be buying my next car from them! They have earned my business by providing exceptional customer service! More

Great people! From the time I dropped off my car to the time I picked my car up service was in constant contact about what my car needed and what it was going to t From the time I dropped off my car to the time I picked my car up service was in constant contact about what my car needed and what it was going to take to repair it, using the MyKaarma app. I received updates with pictures of the parts that needed to be replaced and or repaired “I love that” and when I picked up the car it was washed, I barely recognized it, Thank You More

Above and Beyond Just the fact that I am filling this out is amazing! I was stuck at home with a sick child and Scott drove my vehicle to my house so I would have it i Just the fact that I am filling this out is amazing! I was stuck at home with a sick child and Scott drove my vehicle to my house so I would have it in the morning. Above and beyond! More

Attention to detail and respectful of my time and budget Brought the car in for an oil change. The service manager notified me of the 50,000 mi maintenance coming up. He reviewed each component and only se Brought the car in for an oil change. The service manager notified me of the 50,000 mi maintenance coming up. He reviewed each component and only selected the ones that we agreed made sense to do at the time. As they worked on the car, they found a few things they wanted to bring to my attention. The service manager, Alex, came out to find me with photos of everything they found, explained the issue with each one, and just how critical it was (or wasn't). I elected to repair some, and not others, and Alex made sure I got to the ones that really needed it. When they were all finished, it was a half hour less time than they estimated. Been going here alot, and will keep coming back. Price is right, and the staff looks to educate the customer, rather than just try to sell the customer... More

Great experience Great experience. Jason was very friendly and offered great advice. He pointed out that I should take care of a factory recall during my visit that I Great experience. Jason was very friendly and offered great advice. He pointed out that I should take care of a factory recall during my visit that I wasn’t aware of. He offered a loaner car and the whole operation was smooth and professional. Thank you! More

Mostly good Always very courteous and Jason goes above and beyond to make things right. I drive 30 minutes just to have my car serviced here. Their shop is clea Always very courteous and Jason goes above and beyond to make things right. I drive 30 minutes just to have my car serviced here. Their shop is clean and well organized. Unlike some of the other dealerships. That said I am pretty picky about my car and it being returned just as clean as when I dropped it of. Got it back and there were footprints on the door rails. I never put my feet there but still they should know better. I would highly recommend them. More

Oil Change The oil change and inspection was quick and thorough, and Scott was very friendly and informative as to how things work at Brookdale VW. It was a gre The oil change and inspection was quick and thorough, and Scott was very friendly and informative as to how things work at Brookdale VW. It was a great first visit to the dealership and I will definitely be back for future service needs. More

Great Service Excellent team to work with. Great businesss center to work at while my oil was changed. Review the checkpoints for my vehicle and recommended fixing Excellent team to work with. Great businesss center to work at while my oil was changed. Review the checkpoints for my vehicle and recommended fixing my breaks the next time I come in. I will be back. More

As always, great service and friendly staff. As soon as I arrived, I was welcomed and a representative came and got me checked in. I was updated regularly and my service was done on the same day. As soon as I arrived, I was welcomed and a representative came and got me checked in. I was updated regularly and my service was done on the same day. More