Luther Brookdale Volkswagen - Service Center

AWESOME dealership! I can't rave enough about how well they treat you! The service writers are quick to keep you informed as to the status of your vehicle and any issues I can't rave enough about how well they treat you! The service writers are quick to keep you informed as to the status of your vehicle and any issues that might arise. More

VW care My daughters car is in Florida she went to a local dealer there to try and get Volkswagen care Prepaid maintenance package. The dealer in Florida wer My daughters car is in Florida she went to a local dealer there to try and get Volkswagen care Prepaid maintenance package. The dealer in Florida weren’t real sure how to figure it. I called James at Luther Brookdale Volkswagen where we purchased her car and he hooked me up with Jason in the service department and had been done in less than 15 minutes. They’re a great group of people to work with I would recommend them to anyone. More

Amazing customer service Last week I got two flat tires on my way home from work when it was 40 below 0 and I was panicking about how I was going to get my precious beetle bac Last week I got two flat tires on my way home from work when it was 40 below 0 and I was panicking about how I was going to get my precious beetle back on the road. VW roadside assistance picked up my car Tuesday night and brought it in. Scott called me Wednesday to get details on what had happened and kept me updated on when my car would be ready. This is my first car that’s 100% my responsibility and this is my first time living in a different state than my parents so you could imagine the stress I was dealing with. Scott kept me updated throughout the day Thursday as my tires were being fixed/replaced and was very helpful and patient with me. He even suggested my dad call him so I could be assured I’m making the right decisions about my car. The whole situation was so painless and I’m very very happy with the service I got. I hope I never have to come back to get something fixed, but if I do I’ll know my car is in good hands. More

Leaking tire Always pleasant when I have to go to the dealer. The sales people are always friendly. I don't feel as if they are there to just make a dollar. Always pleasant when I have to go to the dealer. The sales people are always friendly. I don't feel as if they are there to just make a dollar. More

Awesome Brookdale Volkswagen has very welcoming and helpful staff, and they keep you up to date on your car’s service times and progress. I can’t wait to go b Brookdale Volkswagen has very welcoming and helpful staff, and they keep you up to date on your car’s service times and progress. I can’t wait to go back. More

The service was great and fast . Scott did a wonderful job . I gave this rating because the service was excellent. Scott kept updating me on the status of my vehicle , scott is very professional and friendly. I gave this rating because the service was excellent. Scott kept updating me on the status of my vehicle , scott is very professional and friendly. More

Great Service Yet another great experience with Brookdale VW. Scott was great to work with every step of the way. I will certainly be back for all my service needs Yet another great experience with Brookdale VW. Scott was great to work with every step of the way. I will certainly be back for all my service needs. More

Secret results Didn't realize a check would cost that much about 90% was labor. When i got my report back there were things marked as needing attention that were nev Didn't realize a check would cost that much about 90% was labor. When i got my report back there were things marked as needing attention that were never discussed with me. I still have no idea what the problem is and this review is the first I've heard from anyone. If i wasn't required to have the maintenance done at a VW dealership, i wouldn't come back. This in no way reflects the demeanor of the employees, who are all lovely. But nice employees don't cancel out the price and lack of communication. Thanks. More

Superb The service I received at Luther Brookdale Volkswagen was superb! I would recommend them to anyone. They took care of my oil change and recall and ev The service I received at Luther Brookdale Volkswagen was superb! I would recommend them to anyone. They took care of my oil change and recall and even offered to come to my place of work on their day off to install a part I ordered. Top notch! More

Jason is terrific I received great customer service from Jayson. He was very honest about the service I was asking for for my vehicle, and I appreciated his information I received great customer service from Jayson. He was very honest about the service I was asking for for my vehicle, and I appreciated his information. More