Luther Brookdale Volkswagen - Service Center

Great I scheduled the service for the tire replacement. It was nice and quick. The waiting area was great with enough water and cookies. I enjoyed it. I scheduled the service for the tire replacement. It was nice and quick. The waiting area was great with enough water and cookies. I enjoyed it. More

Great experience My car always gets a very thorough overview by the honest and helpful staff. They are flexible with service times and super-friendly. Highly recommend My car always gets a very thorough overview by the honest and helpful staff. They are flexible with service times and super-friendly. Highly recommend! More

check engine lights A comprehensive explanation was provided. No cost due to the lights out promotion was a huge bonus. Everyone was very nice and friendly. Also a very c A comprehensive explanation was provided. No cost due to the lights out promotion was a huge bonus. Everyone was very nice and friendly. Also a very clean shop. More

Oil change service Great customer service. Prompt and accurate in time for service waiting. Was asked while waiting if everything was ok, or I needed anything. Was helpf Great customer service. Prompt and accurate in time for service waiting. Was asked while waiting if everything was ok, or I needed anything. Was helpful with questions and recommendations. More

Professional Everyone I encountered was very professional and knowledgeable. They explained everything in an understanding manner that made sense. I enjoyed the Everyone I encountered was very professional and knowledgeable. They explained everything in an understanding manner that made sense. I enjoyed the service and would recommend them to my friends and family. More

Made a financial shock easier to take. I was very disappointed with having to sink so much into a repair for a fuel deposit issue. The service rep did a great job of explaining the situatio I was very disappointed with having to sink so much into a repair for a fuel deposit issue. The service rep did a great job of explaining the situation and handled it about as well as one could expect. My problem is with the vehicle not the service. I no longer can say my experience with Tiguan has been trouble free. BTW, generally when I get to having to write a narrative I just delete the review. If someone wants me to write a review they should pay for it. The narrative should not be required to submit a rating Just saying. Probably in the future I will not bother to send a rating for that very reason. More

Extremely Helpful!! My wife's mom has been ill, and our car needed its 20K mile service. They did everything they could to squeeze us in, and get everything done, before My wife's mom has been ill, and our car needed its 20K mile service. They did everything they could to squeeze us in, and get everything done, before my wife had to leave. Thank you so much!! More

Warning light Friendly, knowledgeable service. Loaner car availability. I received great timely service with know explanation as to what was done to solve the probl Friendly, knowledgeable service. Loaner car availability. I received great timely service with know explanation as to what was done to solve the problem. Thank you! More

My Bug Just a 20k service. I did ask that the interior glass be cleaned And they did. Very thankful for their attention to details. Love my. car. Just a 20k service. I did ask that the interior glass be cleaned And they did. Very thankful for their attention to details. Love my. car. More

Great Customer Service Scott was very friendly and made sure to keep me updated on what was going on with my car. They fixed the problem and I was able to pick it up that sa Scott was very friendly and made sure to keep me updated on what was going on with my car. They fixed the problem and I was able to pick it up that same day. They even washed it for me! Thanks for the great service! More