Luther Brookdale Volkswagen - Service Center

Awesome! Excellent service! Scott was so friendly and helpful as well as informative and quick! I have seen him twice, once for and engine light being on and I Excellent service! Scott was so friendly and helpful as well as informative and quick! I have seen him twice, once for and engine light being on and I was helped immediately and once for a scheduled service. He is a valuable part of the team. More

Stull unresolved Driver side window won't roll up. Called to report several times and brought car for repair twice. Appointment to take car again 3/4/2019. Would lik Driver side window won't roll up. Called to report several times and brought car for repair twice. Appointment to take car again 3/4/2019. Would like to talk to a manager. More

Awesome dealership very friendly and knowledgeable Very clean facility. The employees are very helpful and knowledgeable Runs very smooth and efficiently They are very conscious of how things are Very clean facility. The employees are very helpful and knowledgeable Runs very smooth and efficiently They are very conscious of how things are going and want you to be satisfied More

Oil Change We had prompt service for our oil change. It was recommended that we replace our tires. Everyone is friendly and easy to work with. We left the dea We had prompt service for our oil change. It was recommended that we replace our tires. Everyone is friendly and easy to work with. We left the dealership with a car wash which was greatly needed. More

Great I scheduled the service for the tire replacement. It was nice and quick. The waiting area was great with enough water and cookies. I enjoyed it. I scheduled the service for the tire replacement. It was nice and quick. The waiting area was great with enough water and cookies. I enjoyed it. More

Great experience My car always gets a very thorough overview by the honest and helpful staff. They are flexible with service times and super-friendly. Highly recommend My car always gets a very thorough overview by the honest and helpful staff. They are flexible with service times and super-friendly. Highly recommend! More

check engine lights A comprehensive explanation was provided. No cost due to the lights out promotion was a huge bonus. Everyone was very nice and friendly. Also a very c A comprehensive explanation was provided. No cost due to the lights out promotion was a huge bonus. Everyone was very nice and friendly. Also a very clean shop. More

Oil change service Great customer service. Prompt and accurate in time for service waiting. Was asked while waiting if everything was ok, or I needed anything. Was helpf Great customer service. Prompt and accurate in time for service waiting. Was asked while waiting if everything was ok, or I needed anything. Was helpful with questions and recommendations. More

Made a financial shock easier to take. I was very disappointed with having to sink so much into a repair for a fuel deposit issue. The service rep did a great job of explaining the situatio I was very disappointed with having to sink so much into a repair for a fuel deposit issue. The service rep did a great job of explaining the situation and handled it about as well as one could expect. My problem is with the vehicle not the service. I no longer can say my experience with Tiguan has been trouble free. BTW, generally when I get to having to write a narrative I just delete the review. If someone wants me to write a review they should pay for it. The narrative should not be required to submit a rating Just saying. Probably in the future I will not bother to send a rating for that very reason. More

Extremely Helpful!! My wife's mom has been ill, and our car needed its 20K mile service. They did everything they could to squeeze us in, and get everything done, before My wife's mom has been ill, and our car needed its 20K mile service. They did everything they could to squeeze us in, and get everything done, before my wife had to leave. Thank you so much!! More