Luther Brookdale Volkswagen - Service Center

A Long, But Welcomed Relief My service advisors, Jason, Jason, and Scott, yes, it sounds like a law firm, we’re very up front and understanding and presented everything as it pop My service advisors, Jason, Jason, and Scott, yes, it sounds like a law firm, we’re very up front and understanding and presented everything as it popped up. Because my situation was quite special as it never was seen here before, they made sure they did everything possible to make sure I was 100% satisfied. Even Memong, the tech, was great and informative. More

Fast, efficient, honest service I always know I’m getting the best service when pulling into Luther brookdale volkswagon. From the sales team, to the technicians - I’ve never had a I always know I’m getting the best service when pulling into Luther brookdale volkswagon. From the sales team, to the technicians - I’ve never had a below average or even a decent experience. These folks truly know how to go above and beyond - and i feel truly taken care of each and every time i come in! Thank you! More

Water Leak & 20k service Scott was great. He understood my requests, got me in a loaner and sent me on my way in under 15 minutes. When my vehicle was ready he went over eve Scott was great. He understood my requests, got me in a loaner and sent me on my way in under 15 minutes. When my vehicle was ready he went over everything with me and ensured my issues were all addressed. More

Everything was done fine All work was done fine. The personnel did a great job job. Pre-work was done before I got there to speed things up and it was nice to have the loner c All work was done fine. The personnel did a great job job. Pre-work was done before I got there to speed things up and it was nice to have the loner car.p More

My repairs The repairs were done well and great communication. The people I talked with were very courteous and helpful. I would bring my car here again. The repairs were done well and great communication. The people I talked with were very courteous and helpful. I would bring my car here again. More

Always Excellent Jason is the best service advisor!! James Baldwin is always super!! Always a great place to come to! Thankful for my friends at Brookdale VW!! Jason is the best service advisor!! James Baldwin is always super!! Always a great place to come to! Thankful for my friends at Brookdale VW!! More

Had an oil change Scott helped relieve my fears....brought my 2019 Jetta in after a warning light came on to, “add oil”. He had the techs look everything over good Scott helped relieve my fears....brought my 2019 Jetta in after a warning light came on to, “add oil”. He had the techs look everything over good More

Service visit The staff is great and helpful. I was working with Jason and he was great, patient and answered all the questions I had, I had an awesome experience o The staff is great and helpful. I was working with Jason and he was great, patient and answered all the questions I had, I had an awesome experience overall. Servicing my vehicle at this location. I would definitely recommend it. Thank you. More

70,000 check-up Very friendly staff. Jason, my service tech gave a call with good feedback on my 70,000 check-up. The carwash is always a nice benefit, but wish it co Very friendly staff. Jason, my service tech gave a call with good feedback on my 70,000 check-up. The carwash is always a nice benefit, but wish it could be a little cleaner. Wheel wells and other small places were still quite dirty. It would be helpful as a regular customer to get a better discounts when getting maintenance services and othe purchases, it’s expensive with VW. Other than that, I like that I can count on them for my services. More

Prompt service delivered as promised Easy on-line scheduling, drop off, and shuttle service. Status communicated promptly via text message. Vehicle was reviewed for recall notices and any Easy on-line scheduling, drop off, and shuttle service. Status communicated promptly via text message. Vehicle was reviewed for recall notices and any applicable ones were addressed by them. Vehicle was washed upon completion. More