Luther Brookdale Volkswagen - Service Center

Problem with a new car Found a new car I wanted for a great price @ Luther Brookdale VW. Car was on the lot for a long while ( like 9 months ) was told if tires needed re Found a new car I wanted for a great price @ Luther Brookdale VW. Car was on the lot for a long while ( like 9 months ) was told if tires needed replacing they'd get replaced. Later told tires didn't need replacing. Bought car. Regularly noticed car vibrated going 50+ mph, contacted and explained to salesperson the issue ( she new it would could have been an issue before sale ), told us to come in. Before coming in to have the car looked at went into Discount Tire and asked if they could put the tires on a wheel balancer and give opinion. Yep, tire out of round! Should have been replaced before we bought the car. Told salesperson when we came in that regardless of what a tech says that the tire is "out of round", she dismissed everything I said as soon as I said it, and told me that it is up to the tech to decide. After explaining that the car tires were an issue, and that I even had it verified at another tire shop what I knew was a problem was a problem. She was SO QUICK to dismiss what I said and explain I had NO SAY in this if the tech decided the tires were okay. I want to buy another VW, a VW that MSRPs for about $35K, I won't be buying it from her, and really her attitude to my concerns after clearly knowing this tire issue was a very real possibility of being an issue before we even closed the sale. It was a slap in the face. She also knew we wanted to buy another VW. Anyway..... Almost the moment we got to talk to Scott Smith he made it clear he understood what was wrong, that he was going to make sure we got the issue taken care of, and he listened to what I said, and even though I was previously really worked up before I even got to talk to him about it, he was so quick to understand and make it clear he'd help us, that it took me a moment to realize he wasn't giving me B.S. response, but was immediately on my side cause he listened to me and "got it". WOW. Scott Smith is exactly the kind of guy you want to deal with if there is a problem. I even asked him if he sell cars, to see if I could buy another VW from him. More

Super helpful, efficient and patient. Service dept was friendly and efficient. Brought my 2016 tiguan in to install remote start. Newest car I've had for a while so lots of new technology. Service dept was friendly and efficient. Brought my 2016 tiguan in to install remote start. Newest car I've had for a while so lots of new technology. Sales guy, Najmi, was quick with paperwork on my trade in and service guy, Scott, was very helpful showing me how to access the settings to customize the navigation voice volume. Service with a smile and I love my car. More

Friendly Staff, Nice Amenities We went in for a routine oil change and tire rotation, Jason was very friendly and helpful. We waited at the dealership for our services to be finishe We went in for a routine oil change and tire rotation, Jason was very friendly and helpful. We waited at the dealership for our services to be finished and Jason kept us in the loop as work was being done. He answered questions about our car and future services in a polite, knowledgeable manner. Bonnie was also very friendly and helpful while we waited and when were were ready to o pay our bill. More

Bueno Buen servicio, excelentes lugar, muy amables, tratan de resolver todo de la mejor manera, son muy limpios, te asen sentir muy confiable y vale cada d Buen servicio, excelentes lugar, muy amables, tratan de resolver todo de la mejor manera, son muy limpios, te asen sentir muy confiable y vale cada dólar qie pagas More

Great Srrvice! Very prompt and professional: Service preformed precisely and quickly.. I will continue to use Bookdale Volkswagen for any future service; including Very prompt and professional: Service preformed precisely and quickly.. I will continue to use Bookdale Volkswagen for any future service; including regular maintenance and any issues that arise. Very happy overall! More

Great experience! Jason was great to work with! When I arrived he was quick to check my car in for service and was able to quickly set me up with a rental car as the se Jason was great to work with! When I arrived he was quick to check my car in for service and was able to quickly set me up with a rental car as the service was going to take at least a day. He kept me updated via text and helped me transfer my items from the rental car back to my vehicle. Extremely happy to have a wonderful Volkswagen dealership close to work. More

Just the facts please The reason I drive VWs, primarily, is that I do not have to think about them much. I have enjoyed decades of good service at Westside and now Brookda The reason I drive VWs, primarily, is that I do not have to think about them much. I have enjoyed decades of good service at Westside and now Brookdale. I trust that the service advisers tell me what needs to be done so that I can continue not thinking/worrying about my car. More

Oil change Easy to schedule service appointments online. Service members are always friendly and provide thorough updates. They let you know what was found thro Easy to schedule service appointments online. Service members are always friendly and provide thorough updates. They let you know what was found through the inspection and give you recommendations without applying pressure to buy more services. Very nice cubicle spaces for you to get work done or just hang out while you wait. More

Excellent service each and every time! We purchased our VW and also have all of our service done here. Great dealership from the sale to each time we need recommended service. All staff ver We purchased our VW and also have all of our service done here. Great dealership from the sale to each time we need recommended service. All staff very friendly, helpful and knowledgable. Would advise anyone interested in buying a vehicle and/or needing service to try Brookdale VW. You will not be disappointed! More

Fast service. I needed an oil change. Jason was able to schedule our Tiguan in with only one day notice. We live 150 miles from the dealership and only service our I needed an oil change. Jason was able to schedule our Tiguan in with only one day notice. We live 150 miles from the dealership and only service our vehicle at Brookdale VW. Recently we had an issue with tire wear. Alex Klun dealt directly with the tire manufacturer and got us an adjustment on a replacement set. We were very satisfied because of his efforts. Jim Baldwin, the general manager, always takes time to visit with us if we are in the waiting room. More