Luther Brookdale Volkswagen - Service Center

Work was completed quicker than expected. Efficient work; friendly workers. I expected service to take over an hour and it was completed within 30 min. Car wash was also appreciated even thoug Efficient work; friendly workers. I expected service to take over an hour and it was completed within 30 min. Car wash was also appreciated even though weather did not cooperate. More

Easy in and out Quick service availability, able to get in and out in. Reasonable time with good customer service. They make it easy to recommend them! I’ll be back Quick service availability, able to get in and out in. Reasonable time with good customer service. They make it easy to recommend them! I’ll be back More

Why is a title needed Never did an oil change at a dealership before, it was longer than I expected it would be but, they did a great job the waiting area was nice even th Never did an oil change at a dealership before, it was longer than I expected it would be but, they did a great job the waiting area was nice even though I did not partake in ant of the amenities. I loved the complimentary carwash More

Excellent service! Jim Baldwin and his team are ALWAYS so friendly and welcoming. They are top notch and we’re able to get my car in for an impromptu oil change as it Jim Baldwin and his team are ALWAYS so friendly and welcoming. They are top notch and we’re able to get my car in for an impromptu oil change as it was my day off. I very much appreciate the service you receive at Luther Volkswagen. Nate did a very good job informing me of service, schedule and explained what work needed to be done. Thank you More

Mixed thoughts... I had a scheduled oil change at 9:30. I arrived at 9:15. I was told when I made the appt my first would be free. When I arrived they said it wasn’t. T I had a scheduled oil change at 9:30. I arrived at 9:15. I was told when I made the appt my first would be free. When I arrived they said it wasn’t. The manager also said I don’t see any notes, which made me feel like I was a liar. I told them that I was told it was and for the next almost hour they called around to see who told me that. I called the call center back to which they found the recording of the gentleman telling me it was free. All while this was going on they never started my oil change. I was there for 2 hours and 15 minutes. It was very disappointing that I had to spend so much time defending what the guy told me and then to be there for over two hours for something that was supposed to take an hour. At some point during this it should be about taking care of the customer. I bought a brand new car... I guess that doesn’t mean anything. More

Great service! The main job of the service is the employees who meet you. i'm lucky i met a very professional employee scott smtt. pleasant to talk to and competen The main job of the service is the employees who meet you. i'm lucky i met a very professional employee scott smtt. pleasant to talk to and competent in their work. I will come to your service again. thank. More

Fantastic First Visit I can't thank Scott enough for hitting it out of the ball park. Complete professionalism!! I'm sold! See you in 10,000 miles! I can't thank Scott enough for hitting it out of the ball park. Complete professionalism!! I'm sold! See you in 10,000 miles! More

Great job Volkswagen I have great experience with both departments (sales and service). Very professional and costumer focused. Scott did make sure all my questions got an I have great experience with both departments (sales and service). Very professional and costumer focused. Scott did make sure all my questions got answered. Great job Scott!! More

Taken care of Went in for a recall and an engine light. Staff was pleasant and friendly. Was notified what the reason for engine code and was taken care of without Went in for a recall and an engine light. Staff was pleasant and friendly. Was notified what the reason for engine code and was taken care of without being overcharged. Had a pleasant experience More

Always great service! Everyone at Luther Brookdale is amazing. We’ve had nothing but great experiences from the first day we set foot in the showroom. The service experienc Everyone at Luther Brookdale is amazing. We’ve had nothing but great experiences from the first day we set foot in the showroom. The service experience is not something I usually look forward to but it’s so easy and painless at Luther VW. More