Luther Brookdale Volkswagen - Service Center

Easy in and out Quick service availability, able to get in and out in. Reasonable time with good customer service. They make it easy to recommend them! I’ll be back Quick service availability, able to get in and out in. Reasonable time with good customer service. They make it easy to recommend them! I’ll be back More

Mixed thoughts... I had a scheduled oil change at 9:30. I arrived at 9:15. I was told when I made the appt my first would be free. When I arrived they said it wasn’t. T I had a scheduled oil change at 9:30. I arrived at 9:15. I was told when I made the appt my first would be free. When I arrived they said it wasn’t. The manager also said I don’t see any notes, which made me feel like I was a liar. I told them that I was told it was and for the next almost hour they called around to see who told me that. I called the call center back to which they found the recording of the gentleman telling me it was free. All while this was going on they never started my oil change. I was there for 2 hours and 15 minutes. It was very disappointing that I had to spend so much time defending what the guy told me and then to be there for over two hours for something that was supposed to take an hour. At some point during this it should be about taking care of the customer. I bought a brand new car... I guess that doesn’t mean anything. More

Fantastic First Visit I can't thank Scott enough for hitting it out of the ball park. Complete professionalism!! I'm sold! See you in 10,000 miles! I can't thank Scott enough for hitting it out of the ball park. Complete professionalism!! I'm sold! See you in 10,000 miles! More

Very good and complete. The staff made me feel like I was part of the VW family! Jason did a very nice job in keeping me informed at all times. The staff made me feel like I was part of the VW family! Jason did a very nice job in keeping me informed at all times. More

Emissions warranty work I brought my 2013 Jetta tdi in because of a check engine light that I knew was related to the dpf and egr system. They offered me a free loaner vehicl I brought my 2013 Jetta tdi in because of a check engine light that I knew was related to the dpf and egr system. They offered me a free loaner vehicle while they looked into it. A few hours after I left the dealership they called and said it was in fact the dpf system that needed to be replaced. I asked them to do a few other maintenance items and they were happy to oblige. They told me it would be done 4 days later and it was. They called me around noon and I wasn't able to pick my car up until the next day. When I arrived they had my car washed, cleaned up and all maintenance and warranty work was done and they walked me through it all. It was a great experience and I will definitely be back. More

Always great service! Everyone at Luther Brookdale is amazing. We’ve had nothing but great experiences from the first day we set foot in the showroom. The service experienc Everyone at Luther Brookdale is amazing. We’ve had nothing but great experiences from the first day we set foot in the showroom. The service experience is not something I usually look forward to but it’s so easy and painless at Luther VW. More

Taken care of Went in for a recall and an engine light. Staff was pleasant and friendly. Was notified what the reason for engine code and was taken care of without Went in for a recall and an engine light. Staff was pleasant and friendly. Was notified what the reason for engine code and was taken care of without being overcharged. Had a pleasant experience More

Great job Volkswagen I have great experience with both departments (sales and service). Very professional and costumer focused. Scott did make sure all my questions got an I have great experience with both departments (sales and service). Very professional and costumer focused. Scott did make sure all my questions got answered. Great job Scott!! More

Great. Excellent experience first time every time. Very friendly and knowledgeable staff. Work was done on time and at the right price. I will always go bac Excellent experience first time every time. Very friendly and knowledgeable staff. Work was done on time and at the right price. I will always go back More

Repair Jason was great, the general experience and friendliness at the center is fantastic and they have great service to allow for a good experience even du Jason was great, the general experience and friendliness at the center is fantastic and they have great service to allow for a good experience even during the waiting times (provide rental car, coffee, snacks, wifi) More