Luther Brookdale Volkswagen - Service Center

Finally fixed After at least 4 trips to the service center and leaving my car for repair twice it seems the issue is fixed. This was a frustrating experience becaus After at least 4 trips to the service center and leaving my car for repair twice it seems the issue is fixed. This was a frustrating experience because each time I left I was told a specific action had resolved the issue. The. Days later I realized it was not. This is the reason I rate 2 stars. The staff was nice. Scott and his manager were sympathetic to my irritated state of mind.my car was at the service center as much as with me in the month of February. Would have been nice to be comped an oil change or some other future service for my inconvenience. Also, the lady who cashiers is very nice. Sorry I don't remember her name More

Amazing Friendly fast service, took great care of not only my car but keeping me informed of various things that needed attention that I was not aware of Friendly fast service, took great care of not only my car but keeping me informed of various things that needed attention that I was not aware of More

Great service Scott was great. He listened to me explain what I was experiencing with my problem and then he explained my repairs so I knew exactly what was wrong a Scott was great. He listened to me explain what I was experiencing with my problem and then he explained my repairs so I knew exactly what was wrong and gave timely updates on the status of my car. Great service. More

Quality Service Our ‘13 GTI was in for service. The process was quick and easy. The service advisor was very attentive and made sure that our car was not washed aft Our ‘13 GTI was in for service. The process was quick and easy. The service advisor was very attentive and made sure that our car was not washed after service per my request. The car was fixed quickly and they kept me informed of what was needed. More

Accommodating, fast, reliable Trustworthy, reliable service. I showed up early to my appointment and they got me in right away. They kept me updated throughout the service and we Trustworthy, reliable service. I showed up early to my appointment and they got me in right away. They kept me updated throughout the service and were able to fit in additional work. Very friendly and welcoming. I saw they treated everyone this way. They’ve got an efficient system down. Very clean facility. I bought my car from them and had a similar great experience with everyone involved. They are the only place I go to now and I drive 30 minutes out of my way to get to them. More

Great job always! I have used the service at this location for a few years and haven’t had a single complaint! Quick, friendly and great customer service. I have used the service at this location for a few years and haven’t had a single complaint! Quick, friendly and great customer service. More

40K Mile Maintenance Service Jason was very gracious and helpful. He was able to reduce the overall price that I was initially quoted, and kept me updated throughout the process, Jason was very gracious and helpful. He was able to reduce the overall price that I was initially quoted, and kept me updated throughout the process, and offered me a loaner vehicle in case I wanted to have an additional service done that same day. More

Friendly and clean! We had to have our airbags replaced due to a recall. While we waited in the family room we watched TV and played with toys. On our way home my daughte We had to have our airbags replaced due to a recall. While we waited in the family room we watched TV and played with toys. On our way home my daughter was asking when we could go back. The staff was the friendliest I have encountered at a dealership. More

Used car repairs Reasonable prices and fast work. Took a new used car for service to fix service lights, were able to get parts and service done in 2 days. Car runs gr Reasonable prices and fast work. Took a new used car for service to fix service lights, were able to get parts and service done in 2 days. Car runs great now! More

Alignment and Oil Change He was very professional and personal. He mentioned he was new to VW, but he seemed very comfortable in his position. I was happy with the service. He was very professional and personal. He mentioned he was new to VW, but he seemed very comfortable in his position. I was happy with the service. More