Luther Brookdale Volkswagen - Service Center

The team was great to with with! Upfront and did everything they could to get us in the car we wanted and had great service throughout the process, wonderful people! Would definitely Upfront and did everything they could to get us in the car we wanted and had great service throughout the process, wonderful people! Would definitely recommend working with the team at Luther Brookdale Volkswagen! More

I was treated with respect and like I was important. I was given a ride home and they dropped my repaired car to my house. My only concern is that there isn't many people qualified to work on an EV so I was given a ride home and they dropped my repaired car to my house. My only concern is that there isn't many people qualified to work on an EV so it takes so long to have it repaired. More

Punctual, pros, what else is there to say for the darned survey and the real. survey and the real. More

The salesman was very knowledgeable and a delight to work with. Everyone I worked with appeared very professional. with. Everyone I worked with appeared very professional. More

I love taking my 2012 GTI here for service. However recently I got new tires, but had to return as they were out of balance, and they forgot to clear the service now light, and add the sticker However recently I got new tires, but had to return as they were out of balance, and they forgot to clear the service now light, and add the sticker to the windshield. Minor hiccup but still a pain in the xxx. More

I was welcomed right away into their little VW world. Very organized & welcoming, flexible with scheduling Very organized & welcoming, flexible with scheduling More

Took two weeks to get an service appointment. Today is the 8th day since my appointment date and they still haven't got the car into the shop. Unbelievably poor scheduling / shop operations manag Today is the 8th day since my appointment date and they still haven't got the car into the shop. Unbelievably poor scheduling / shop operations management. Makes me think the quality of workmanship will be highly questionable if their shop is scheduled this poorly. More

Great service on my 2021 id4 which needed work on a recall on battery modules as well as a complicated software update. I was provided with an equivalent vehicle except it was brand new! My car came ba recall on battery modules as well as a complicated software update. I was provided with an equivalent vehicle except it was brand new! My car came back to me updated and performing great! My service coordinator kept me updated as it took several days. Great service. More

I was impressed witI was impressed with all the staff that stepped in to help me get my car home when my salesperson was out. And when things were missing or needed to be replaced, they had them ready fo that stepped in to help me get my car home when my salesperson was out. And when things were missing or needed to be replaced, they had them ready for me when I came in for service.h the stafff. More

Outstanding professional service. Courteous and respectful staff who keep you advised throughout the entire maintenance process. Courteous and respectful staff who keep you advised throughout the entire maintenance process. More