Luther Brookdale Volkswagen - Service Center

Thanks Went for my 20,000 mile oil change. I’m happy that when I go there it’s like everyone is so friendly and helpful. This was the first time I worked wit Went for my 20,000 mile oil change. I’m happy that when I go there it’s like everyone is so friendly and helpful. This was the first time I worked with Nate. Thanks for great service! More

Oil change They recommend what needs to get done and what can wait. I appreciate that. It is Well staffed so you don't have to wait for an appointment, or wait l They recommend what needs to get done and what can wait. I appreciate that. It is Well staffed so you don't have to wait for an appointment, or wait long for your car to get completed. More

Amazing staff! Impeccable service experience! I would recommend the store to anyone. Fast, fun, energetic. The staff is a treat to work with and simply just to talk to. Outstanding! I would recommend the store to anyone. Fast, fun, energetic. The staff is a treat to work with and simply just to talk to. Outstanding! More

Great service Took care of me for a warranty issue. Great service staff. Would recommend this dealership to others for service with their Volkswagen vehicle or to Took care of me for a warranty issue. Great service staff. Would recommend this dealership to others for service with their Volkswagen vehicle or to buy a new car. More

90,000 mile service Grace and Jason were great getting me setup for cars service. It was recommended that my engine needed an air filter, so Jason asked me if they could Grace and Jason were great getting me setup for cars service. It was recommended that my engine needed an air filter, so Jason asked me if they could replace it. More

Everyone was very kind and helpful Great help, first time getting a service appointment and everyone was very kind and helpful in explaining everything that would happen. I appreciated Great help, first time getting a service appointment and everyone was very kind and helpful in explaining everything that would happen. I appreciated the free water and coffee as well. More

Great service! BVW has always done a great job maintaining our VW Passat! All of our service has been at this dealer and we’ve had nothing but great things to say a BVW has always done a great job maintaining our VW Passat! All of our service has been at this dealer and we’ve had nothing but great things to say about their efforts. Keep up the great work!!! More

New tires Had new tires put on was treated very professionally. I would highly recommend Brookdale Volkswagen to my friends and family. The entire staff at Bro Had new tires put on was treated very professionally. I would highly recommend Brookdale Volkswagen to my friends and family. The entire staff at Brookdale Volkswagen is wonderful. More

Great work to update the car, terrible customer service This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are n This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are not versed in all aspects of financing. I was talked at instead of talked to and the girl I worked with seemed to be in a rush when going over the service I requested. I was updated with the usual information regarding my car, but I had a problem with what happened after I had paid. My keys were in a place where I could not see them, and if they were, I would have driven away without a thank you or anything. The girl I dealt with treated me like an idiot when we walked back to my car. She just got right into my car and grabbed them from the cup holder. I was beyond livid. I just wanted to leave, but she quickly had to rush the "thanks" part, which was very rude. Why were my keys left in the car? Kindly hand them to me please when the service is finished. I don't want to trust someone who will be taking me through a couple hundred dollars worth of service without giving me all my options I didn't know I had and treating me like I was at a retail store. I thought VW had higher standards than this I guess I could expect nothing more. Please retrain the front desk people again. More

Car has a warranty, but nothing was covered by the warranty Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , More