Luther Brookdale Volkswagen

Great car buying experience Everyone involved was very nice and made the entire transaction seamless. Sales and finance were extremely helpful and not pushy (like your typical ca Everyone involved was very nice and made the entire transaction seamless. Sales and finance were extremely helpful and not pushy (like your typical car buying experience). More

Should have used Luther in the first place. My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the pr My car broke down late at night and I had it towed to a private shop close by on the recommendation of a coworker. They quote, unquote "fixed the problem". I didn't even make it out the parking space of the shop! The car was there another week as they diagnosed the engine misfire issue. They had the car another week before declaring it "repaired" l. Picked the car up, drove it three days before the problems returned requiring it to be yet again. This time I had it towed to Luther VW in Brooklyn Center, working with William in the service department. Their technician quickly discovered the issue, performed the repairs and also gave the car a bumper to bumper inspection catching a few items the other shop missed. They've restored my confidence in knowing my car is roadworthy and won't leave me stranded. I should have had it towed to the dealership the first time! Lesson learned. More

Very friendly The service person was very friendly and patient with all the questions I had. They had very confident answers and made me feel very welcome The service person was very friendly and patient with all the questions I had. They had very confident answers and made me feel very welcome More

Nice experience very friendly Had my transmission fluid changed and they are very accomadating let me know how the job was transpiring nice waiting area and no pressure when checki Had my transmission fluid changed and they are very accomadating let me know how the job was transpiring nice waiting area and no pressure when checking out the show room!! More

80k Jetta tdi service Got the job done 80k service was completed in a timely manor. They answered all of my questions and went over recommended work. Thank you. Got the job done 80k service was completed in a timely manor. They answered all of my questions and went over recommended work. Thank you. More

30,000 service and emissions recall The service writer Jason was outstanding. My service time was exactly the length of time Jason told me it would be. Jason checked with me mid-way to The service writer Jason was outstanding. My service time was exactly the length of time Jason told me it would be. Jason checked with me mid-way to let me know the service status. They fixed my car completely, washed it up and pulled it up in the building ready to go. Brookdale Volkswagen is very customer focused. I have always found their service to be excellent. More

Great Service From calling to set up my appointment to having the loaner car all ready for me, Luther VW service center really exceeded my expectations. Jason, our From calling to set up my appointment to having the loaner car all ready for me, Luther VW service center really exceeded my expectations. Jason, our service associate, was helpful and stayed in contact throughout the morning with updates. More

30k service All good, no issues. Service is always very good here. I will continue to use them for my two VW cars. Quality of work is always top notch. All good, no issues. Service is always very good here. I will continue to use them for my two VW cars. Quality of work is always top notch. More

Timely and informative They let me know exactly what was happening and very prompt with service. I was able to both get an appointment and be seen very quickly. Very friendl They let me know exactly what was happening and very prompt with service. I was able to both get an appointment and be seen very quickly. Very friendly staff. More

Thanks Karen! We were recommended by a friend to work with Karen, so we did. She was great. Offered to get a couple cars warmed up for test driving so I could ma We were recommended by a friend to work with Karen, so we did. She was great. Offered to get a couple cars warmed up for test driving so I could make an informed choice. Went over the details and stayed focused on the things important to me. Thanks for your help! More