Luther Brookdale Volkswagen

5 star rating Couldn't have dealt with better people. Everyone from the moment we were greeted at the door by a sales person to the gentlemen who helped symc up my Couldn't have dealt with better people. Everyone from the moment we were greeted at the door by a sales person to the gentlemen who helped symc up my phone in the new car were all highly professional and more important generally seemef to care. I definetly will recommend this dealership!! Thank you all! More

Good People, not so good on the Safety/ QC inspection I had a good experience with the people as they seemed genuine enough and did want to help me get the car I was looking at for my daughter. Issue I ha I had a good experience with the people as they seemed genuine enough and did want to help me get the car I was looking at for my daughter. Issue I had was the fact that when I got the car home I took it into a garage to make sure it was road safe as I was taking it to Chicago soon and it was a 7 hr drive. and wanted it safe for my daughter. they identified it needed rotors for the front wheels. Now the car only had 27,000 miles on it and would not think rotors would be something to be replaced so did not ask about it when I was investigating the car. so that cost me another $300 to fix. Just think that when they talk about doing a safety check prior to selling a car they would look at the rotors to make sure you can stop the car when needed safely. Went to them because they did have good price on the car. More

Excellent service! I came in for service on my beetle. I was not even thinking about a new purchase until I saw the 2019 vw Jetta. Preston saw me and asked if I had any I came in for service on my beetle. I was not even thinking about a new purchase until I saw the 2019 vw Jetta. Preston saw me and asked if I had any questions. That's when I asked about the Jetta. He was helpful and knowledgeable. I said if you can lower my car payment you have a sale. He did just that and I drove off in my new Jetta. More

Excellent Service The prices are genuine and they really try to get you all the discounts that are available. Very helpful and efficient employees. They regularly follo The prices are genuine and they really try to get you all the discounts that are available. Very helpful and efficient employees. They regularly follow up with you to make sure you don't miss out the packages. More

A pleasure to work with! Steve made our experience so enjoyable! He was friendly, knowledgeable, and met all our needs for a car purchase. We are first-time car purchasers, an Steve made our experience so enjoyable! He was friendly, knowledgeable, and met all our needs for a car purchase. We are first-time car purchasers, and he really made us feel welcome and comfortable throughout the whole process. We will definitely be going back to VW Brookdale to lease/buy our cars from Steve Fischer from now on! Thank you Steve. More

Great work Thanks for the nice service. This is a usual recall about the software update on my beetle. My car was attacked by birds with a huge mess. They even h Thanks for the nice service. This is a usual recall about the software update on my beetle. My car was attacked by birds with a huge mess. They even help to clean everything up! Thanks! More

I needed another recall software upgrade I had a couple of concerns and all were looked at. One was found and fixed. I was treated like the most important person in the dealership. I had a couple of concerns and all were looked at. One was found and fixed. I was treated like the most important person in the dealership. More

Glad to be back! I just bought my Volkswagen this May, after a year-and-a-half of being without after an accident. I am grateful to be back at Luther Volkswagen, the s I just bought my Volkswagen this May, after a year-and-a-half of being without after an accident. I am grateful to be back at Luther Volkswagen, the staff is excellent and I feel so comfortable going to them. More

Oil change, window regulator, sunroof visor The oil change and driver side window were fix to satisfaction. No complaints. Explanation for the window regulator were extensive and comforting. Sa The oil change and driver side window were fix to satisfaction. No complaints. Explanation for the window regulator were extensive and comforting. Same with the sunroof visor. Everything was explained to me in a very friendly manner. Service was great. More

Satisfied! The dealership and it’s associates were very informative and professional. They kept me informed with how things were going and had my car ready when The dealership and it’s associates were very informative and professional. They kept me informed with how things were going and had my car ready when promised. Very pleased! More