Luther Brookdale Volkswagen

Firsy VW purchase Friendly staff. We bought our first VW and it was great. We bought other cars from Luther and this VW dealership has the same clean and customer orien Friendly staff. We bought our first VW and it was great. We bought other cars from Luther and this VW dealership has the same clean and customer oriented center. More

Easy, no pressure Steve was great! He answered all my questions, was pleasant and put zero pressure on the purchase. He was genuine in wanting me to be satisfied and se Steve was great! He answered all my questions, was pleasant and put zero pressure on the purchase. He was genuine in wanting me to be satisfied and seemed to really enjoy his job. More

Very helpful nice attitude Great dealership in town thank you they paid top dollar for my trade in and worked with me and got me a great deal thanks Great dealership in town thank you they paid top dollar for my trade in and worked with me and got me a great deal thanks More

Experience review I appreciated the friendly wecome when I first came in. There was never any pressure Preston was genuinely interested in what I might be looking for I appreciated the friendly wecome when I first came in. There was never any pressure Preston was genuinely interested in what I might be looking for and how could he help. The experience wad pleasant throughout and we are ver satisfied with our Jetta and will certainly pass on to others. We may visit again in the fall. More

Easy to deal with Scott contacted ne by e mail after i asked about availability. He was courteous, easygoing, pleasant and not pushy . Very ready to deal with and stra Scott contacted ne by e mail after i asked about availability. He was courteous, easygoing, pleasant and not pushy . Very ready to deal with and straight forward and appeared to be honest. Have me time to simmer the deal before we purchased. It would have been nice if the car would have had a full tank of gas! More

Friendly staff and mostly painless purchase experience I visited this dealership with the intent to purchase a used Golf. Steve Fischer was very helpful and friendly from start to finish. He helped my find I visited this dealership with the intent to purchase a used Golf. Steve Fischer was very helpful and friendly from start to finish. He helped my find a vehicle within my price range very quickly, and made sure I knew about all its features and how to use them. In the office and on the test drive, he was never "pushy" and did not employ any shady sales techniques. He made a conscious effort to respect my time and did not waste it on unnecessary pitches and salesperson jargon. He seems to have a genuine passion for making car-buying experiences as pleasant as possible. In the finance room, all paperwork was efficiently handled and clearly explained by Jacque. Paperwork is never fun, but Jacque made it mostly painless and time-efficient. Overall, I would recommend this dealer to anyone looking for genuine staff and an efficient, pleasant experience. More

Very helpful and outlined all of the work done Vet good overall experience excellent waiting area and clean and appointed space I am always greeted and communicated with throughout the process woul Vet good overall experience excellent waiting area and clean and appointed space I am always greeted and communicated with throughout the process would recommend this dealership More

Worst car buying experience Left with a new car Monday that was supposedly “certified”. Have been back twice since then with issues from the car. I had questions originally and w Left with a new car Monday that was supposedly “certified”. Have been back twice since then with issues from the car. I had questions originally and was given bs excuses. I was ultimately right and are needing these things fixed and have had my time wasted driving back to the dealership. More

Great customer service my car purchase I walked into Luther wanting to buy a used car and then I met Larry. He was very honest and upfront about the pricing and gave me great advise about b I walked into Luther wanting to buy a used car and then I met Larry. He was very honest and upfront about the pricing and gave me great advise about buying and made the process as easy as possible to make sure I get what I wanted. If ever am looking for a car again I would definitely go back to Luther @ Jennifer. Thanks for helping me with the Car application, you were awesome 👏 Thanks Luther for such a great customer experience!! More

Fast and thorough yearly service. The mechanic I spoke with, Robert holm, did a great job. He walked me through all of the service my car would undergo and definitely seemed knowledgab The mechanic I spoke with, Robert holm, did a great job. He walked me through all of the service my car would undergo and definitely seemed knowledgable of my specific vehicle. I would be happy to have him as my mechanic on my next visit. More