Luther Brookdale Volkswagen

Good but could be more affordable I liked the pay via text message app they now offer. I thought they were professional and courteous. The cost of over $32.00 company for a $7 bulb rep I liked the pay via text message app they now offer. I thought they were professional and courteous. The cost of over $32.00 company for a $7 bulb replacement was outrageous. Even the oil change at $80 was expensive but I can understand that. Little things like a low cost bulb at such a high price are reasons why people will look elsewhere for a better deal. I will most likely reserve only recall issues as reasons to bring my cars to dealerahips for repair. You could have charged $15.00 or maybe even $20.00 to replace a $7.00 bulb. But over $30.00 is just unjustifiable. Again, good service and convenient pay option though. More

Love the SUV, can't afford it. Your saleswoman, Jill Taylor, was very helpful when my husband and I came to the VW dealership last week before my 2016 Tiguan lease expires. She poi Your saleswoman, Jill Taylor, was very helpful when my husband and I came to the VW dealership last week before my 2016 Tiguan lease expires. She pointed out the updates to the 2019 Tiguan SEL and we both loved it. However, I am very sad that we cannot fit the proposed lease payment into our budget as it is $100. more per month than our current lease. There wasn't any wiggle room on the price, though I appreciated not going through the dickering game some car salesmen force on their customers. So now I am faced with a search for another vehicle elsewhere. Not looking forward to that at all. More

Great dealership with only one complaint My experience here was amazing. I had Steve as my sales person and he did great. He wasn’t pushy, though he did want to make the sale. He was extremel My experience here was amazing. I had Steve as my sales person and he did great. He wasn’t pushy, though he did want to make the sale. He was extremely nice and had a great vibe. The sales person who set up the loan, apology’s on not remembering her name but she did great. Very knowledgeable and went through all the details. Now for my only complaint. I went to the dealership the second day the car was on the market and expected to get to look at it and take a test drive. Which I did. But I was unable to drive it home as they had not finished servicing it. If you take anything from this review just know that the used car your going for may not be ready right away. But in all I love this dealership. Hopefully I won’t be back not because I don’t want to but because I found the perfect car at the perfect price More

Great Job The guys at Luther Brookdale Volkswagen ALWAYS take excellent care of me and my 1999 Beetle ! After 20 years of servicing my car they still treat it The guys at Luther Brookdale Volkswagen ALWAYS take excellent care of me and my 1999 Beetle ! After 20 years of servicing my car they still treat it like a new baby ! More

Great job all around Bob Holm was extremely knowledgeable and helpful. Jason is great too. Excellent customer service and execution of work performance. They were both ver Bob Holm was extremely knowledgeable and helpful. Jason is great too. Excellent customer service and execution of work performance. They were both very accommodating to what needed to be done. More

Top notch service Excellent service! Tim was wonderful to work with very knowledgeable. The GM was super friendly, helpful and really took time to out my mind at ease. Excellent service! Tim was wonderful to work with very knowledgeable. The GM was super friendly, helpful and really took time to out my mind at ease. More

Great service Treated like more than a customer! Steve Fischer helped me out with any questions or concerns I had, and if he couldn't answer correctly, he would fin Treated like more than a customer! Steve Fischer helped me out with any questions or concerns I had, and if he couldn't answer correctly, he would find someone who could....overall great service. More

Job well done From the excellent service to the friendly attitude everyone at Luther VW was top notch. Everyone I dealt with was friendly and professional but a spe From the excellent service to the friendly attitude everyone at Luther VW was top notch. Everyone I dealt with was friendly and professional but a special shout out to Nathan Klaar and Alex Klun. Thank you. More

Tiguan Scott was very helpful and honesty. Enjoyed working with him and love my new Tiguan! The dealership is very nice and comfortable for customers, thank Scott was very helpful and honesty. Enjoyed working with him and love my new Tiguan! The dealership is very nice and comfortable for customers, thanks More

Exceptional As always, I was provided several updates during my service. The best part was learning that my extended warranty covered a nearly $1000 cost and that As always, I was provided several updates during my service. The best part was learning that my extended warranty covered a nearly $1000 cost and that my 100,000 mile service ended up being half the quoted cost. More