Luther Brookdale Volkswagen

Exceptional service! Exceptional service from the time I drive in until I leave. A service writer is there immediately to greet me and go through what all will be done at Exceptional service from the time I drive in until I leave. A service writer is there immediately to greet me and go through what all will be done at the appointment. Reps always check in periodically to let me know the status of the job or whether any additional issues have come up, Waiting area is always super clean and well stocked with beverages and snacks. Love the place! More

Great deal / Great service My salesman Preston and the finance manager Jennifer kicked xxx with both feet. Yup. Drove all the way up to Minneapolis from KC, and it was defini My salesman Preston and the finance manager Jennifer kicked xxx with both feet. Yup. Drove all the way up to Minneapolis from KC, and it was definitely worth the drive. More

Exceptional service, attention to detail Making an online appointment made it very easy to pick a time that was convenient for me. The loaner vehicle while service was done was a wonderful co Making an online appointment made it very easy to pick a time that was convenient for me. The loaner vehicle while service was done was a wonderful convenience when time is at a premium. Work was timely and reasonable. Service charge was better than expected for 20000 mile maintenance. More

Tire repair Always friendly and attentive. I have bought many cars from Brookdale Volkswagon and have never been disappointed. I highly recommend them for sales a Always friendly and attentive. I have bought many cars from Brookdale Volkswagon and have never been disappointed. I highly recommend them for sales and service. More

Another good experience with Jason D Jason D squeezed me into a tight schedule and found the warrantee on my tire to keep costs down after I had a tire destroyed by a broken curb. Jason D squeezed me into a tight schedule and found the warrantee on my tire to keep costs down after I had a tire destroyed by a broken curb. More

Great,was well taken care of. Awesome. Was treated with respect and every one was very helpful. No one tried to sell me anything I did not need. Will bring all my cars in the futur Awesome. Was treated with respect and every one was very helpful. No one tried to sell me anything I did not need. Will bring all my cars in the future to Birkdale vw. More

Perfect experience We had an excellent car buying experience at Luther Brookdale Volkswagen. Tim was extremely knowledgeable, straightforward, and accommodating. Jennife We had an excellent car buying experience at Luther Brookdale Volkswagen. Tim was extremely knowledgeable, straightforward, and accommodating. Jennifer was friendly, professional, and very efficient. The process did not drag on for hours as we have experienced at other dealers. More

Great work Just slow They needed to replace a couple tail lights .It just took over one hour. Not sure why it took so long . The end. Ghhy ggh They needed to replace a couple tail lights .It just took over one hour. Not sure why it took so long . The end. Ghhy ggh More

Oil change Navar was incredibly helpful. I had my 3 kids with me when we arrived at the dealership and everyone was hungry and impatient to get to the lake house Navar was incredibly helpful. I had my 3 kids with me when we arrived at the dealership and everyone was hungry and impatient to get to the lake house after our oil change. I called the dealership as we were on our way and Navar was patient with us and said there was a shuttle that could bring us to a restaurant. When we got there the shuttle wasn’t around, so Navar personally drove us to a nearby restaurant and picked us up after. He also personalized our oil change to save us some time and get us on our way as quickly as possible. All with a smile the entire time. Thank you Navar! Highly recommend! More

Easy & Flexible We had an excellent car-buying experience at Luther Brookdale Volkswagen. Steve was able to transfer a vehicle I had been looking at online from anoth We had an excellent car-buying experience at Luther Brookdale Volkswagen. Steve was able to transfer a vehicle I had been looking at online from another Luther dealership for me to test-drive and eventually purchase. Jennifer was great at getting our financing finalized so we could drive off the lot that day. Very friendly and helpful, and Steve Fischer is one of the best in the business in our opinion. Would recommend him and the dealership any day (in fact I already have!). Thanks for a great experience!! More