Luther Brookdale Volkswagen

Third Great Lease I've leased three cars from brookdale and will be back for a fourth. Friendly, efficient service and sales departments are great to work with. I've leased three cars from brookdale and will be back for a fourth. Friendly, efficient service and sales departments are great to work with. More

Wonderful experience! Very well taken care of. Great experience on behalf of all departments at Brookdale Volkswagen! Lovely new facility too. Has good vibes all around. I would recommend this deal Great experience on behalf of all departments at Brookdale Volkswagen! Lovely new facility too. Has good vibes all around. I would recommend this dealership to anyone. More

Dedicated We worked with Steve Fischer who was helpful and more than willing from the very beginning to help us find which car fit our needs and budget best. We We worked with Steve Fischer who was helpful and more than willing from the very beginning to help us find which car fit our needs and budget best. We weren’t sure what size to go with or which trim/features. We also live 4 hours away so Steve was helpful in providing as much info as possible electronically. Once we decided what model and trim we wanted, the color choice was tough because pictures can be misrepresenting so he actually drove to where I was in between appointments so I could see the color that was available. There’s more to the story but in the end, the point is that Steve works hard to make sure you get the best car and it’s what you want! I will recommend this dealer and Steve 100 times! More

Always take Care of me I bought my Jetta here a few years ago. My key was having a hard time turning to to “off” position occasionally, so I scheduled an appointment to have I bought my Jetta here a few years ago. My key was having a hard time turning to to “off” position occasionally, so I scheduled an appointment to have them take a look at it. They replaced the ignition switch (I don’t know if that’s what is called.. not a car guy) for free and didn’t even charge labor. I guess it was covered under a warranty. It was done very quickly. I am always pleased with their customer service at this dealership. More

My review The sales person did not show me any features of the truck. Or any other models that they would have that would match up what I was looking for. I had The sales person did not show me any features of the truck. Or any other models that they would have that would match up what I was looking for. I had to do all the research on my end More

Jill was amazing. This has been one of the better car buying experiences we've had. Jill was so easy to work with - from the sales staff to the finnance staff - all we This has been one of the better car buying experiences we've had. Jill was so easy to work with - from the sales staff to the finnance staff - all were very professional, knowledgeable and helpful. An actually pleasant car buying experience! That's a first! More

Easy to deal with I was online, looking for a replacement vehicle. I came across a used Golf Alltrack with about 140 miles on it. I drove it and liked it. The staff at I was online, looking for a replacement vehicle. I came across a used Golf Alltrack with about 140 miles on it. I drove it and liked it. The staff at Brookdale VW was friendly and easy to deal with. More

We purchased a vehicle. We were working with Larry Cooley. He is AWESOME!!! We told him what we have budgeted for and he made it work. And we are very Happy with the vehi We were working with Larry Cooley. He is AWESOME!!! We told him what we have budgeted for and he made it work. And we are very Happy with the vehicle. We will definitely be back. Thank you for all you do. More

Repeat Customer This is the 5th car we have purchased from Luther and each time we have dealt with Jill Taylor. She is amazing to work with and goes the extra mile to This is the 5th car we have purchased from Luther and each time we have dealt with Jill Taylor. She is amazing to work with and goes the extra mile to make sure we are happy.Everyone is always friendly and speedy! More

Fast efficient but expensive The service was good and they finished it much faster than i expected. The service rep Jason was fast to respond to my inquiries and very professional The service was good and they finished it much faster than i expected. The service rep Jason was fast to respond to my inquiries and very professional. He was courteous and pleasant to work with. The only downside was my first call to the dealership, where i attempted to get info about the drop off service. The representative who picked up the phone was very rude and made it seem like I was bothering her. My car had just broken down and I was just checking my near-by service options and having that specific rep. respond in that way left a poor first impression. More