Luther Brookdale Volkswagen

2015 jetta service Excellent service! Answered all questions in a way I could understand. Helped answer questions throughout the service about what was/wasn’t covered Excellent service! Answered all questions in a way I could understand. Helped answer questions throughout the service about what was/wasn’t covered under warranties, costs and impact of deferring maintenance so I could make informed decisions. Extremely friendly and not frustrated by “stupid” questions. i love that they texted pictures and details since I sit in meeting 6+ hours a day and didn’t have time to take calls! More

Recall service Nate did a great job getting everything set up and organized. Making it real easy for me to drop off my vehicle and go to work. Nate did a great job getting everything set up and organized. Making it real easy for me to drop off my vehicle and go to work. More

80000 maintenance service done The service advisor was professional, thorough and friendly to work with. I was able to schedule the appointment for the day I wanted. The work was do The service advisor was professional, thorough and friendly to work with. I was able to schedule the appointment for the day I wanted. The work was done in a timely manner. The dealership employees were friendly and offered to help me if I needed it. More

A Pleasant Experience Chad and Jacque were friendly, knowledgeable, and seemed to have my best car buying interests at heart. Chad even met me at the dealership on his sche Chad and Jacque were friendly, knowledgeable, and seemed to have my best car buying interests at heart. Chad even met me at the dealership on his scheduled day off to assist me. More

Great customer service I received great service, and felt no pressure while making my decisions. The team listened to any concerns I had and addressed some small clean up it I received great service, and felt no pressure while making my decisions. The team listened to any concerns I had and addressed some small clean up items on the vehicle without hesitation. Overall, I had a very positive experience and will trust this team to service my vehicle in the future. More

Delay in completing the sale. The delays were policy related, not a stalling g tactics and when we completed tbe sale they were very fair on the deal as far as I was concerned The delays were policy related, not a stalling g tactics and when we completed tbe sale they were very fair on the deal as far as I was concerned More

Great buying experience! I drove down from StCloud to look at a vehicle that was new to the dealership. Scott made sure it was ready for me to test drive it and let me know wh I drove down from StCloud to look at a vehicle that was new to the dealership. Scott made sure it was ready for me to test drive it and let me know when it would be ready. That vehicle didn’t work for me but there was no pressure. I ended up buying a different one there after looking at several. The paperwork process was quick and painless. Highly recommend checking them out. More

Good service Great customer service. Great facilities to wait while work is completed. My only complaint is that if there are as many things wrong with my car that Great customer service. Great facilities to wait while work is completed. My only complaint is that if there are as many things wrong with my car that they say there are, then VWs are pieces of **** and I won’t buy another one.... but that complaint is for the car and not Jason. Jason was awesome. More

Service - oil change, tires, alignment I received a discount on my alignment and my 4th tire for only $1! Get deals right now. Nate also helped me feel comfortable with the hold process, it I received a discount on my alignment and my 4th tire for only $1! Get deals right now. Nate also helped me feel comfortable with the hold process, it can be really stressful spending a lot of money at times. Thank you! More

Pleasant, straight forward service Explained recommended service options without pressure. Full synthetic oil change performed at a reasonable price. Nice car wash and wax. Excellent p Explained recommended service options without pressure. Full synthetic oil change performed at a reasonable price. Nice car wash and wax. Excellent play room for little kids. More