Luther Brookdale Volkswagen

New tires Had new tires put on was treated very professionally. I would highly recommend Brookdale Volkswagen to my friends and family. The entire staff at Bro Had new tires put on was treated very professionally. I would highly recommend Brookdale Volkswagen to my friends and family. The entire staff at Brookdale Volkswagen is wonderful. More

Best we’ve ever experienced From the moment we arrived- greeted with a smile- and we were relaxed the rest of the experience with Jill was top notch and professional. From the moment we arrived- greeted with a smile- and we were relaxed the rest of the experience with Jill was top notch and professional. More

Great work to update the car, terrible customer service This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are n This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are not versed in all aspects of financing. I was talked at instead of talked to and the girl I worked with seemed to be in a rush when going over the service I requested. I was updated with the usual information regarding my car, but I had a problem with what happened after I had paid. My keys were in a place where I could not see them, and if they were, I would have driven away without a thank you or anything. The girl I dealt with treated me like an idiot when we walked back to my car. She just got right into my car and grabbed them from the cup holder. I was beyond livid. I just wanted to leave, but she quickly had to rush the "thanks" part, which was very rude. Why were my keys left in the car? Kindly hand them to me please when the service is finished. I don't want to trust someone who will be taking me through a couple hundred dollars worth of service without giving me all my options I didn't know I had and treating me like I was at a retail store. I thought VW had higher standards than this I guess I could expect nothing more. Please retrain the front desk people again. More

Car has a warranty, but nothing was covered by the warranty Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , More

Easy to work with, helpful, and didn't waste time Luther Brookdale VW has a great service department, so it was a no-brainer when it came to me looking for a new ride. Brendon let me try out a variety Luther Brookdale VW has a great service department, so it was a no-brainer when it came to me looking for a new ride. Brendon let me try out a variety of vehicles, wasn't pushy, and let me know about different incentives on each one. They got me in a new Jetta for a great price. More

Efficient and Friendly I was in and out in a reasonable amount of time. Everyone was friendly and kept me updated on time and progress. Will definitely return for future a I was in and out in a reasonable amount of time. Everyone was friendly and kept me updated on time and progress. Will definitely return for future appointments. More

Annoyed I have had such great experience here until my last visit. I felt like they were annoyed I was there and was not helpful in answering my questions. I I have had such great experience here until my last visit. I felt like they were annoyed I was there and was not helpful in answering my questions. I get that I may not know about cars but I’m not an idiot so to be treated like I am is frustrating. More

Atlas SEL J.R. is a great car guy. Friendly and knowledgeable. No pressure and a great buying experience! Good selection. A very intuitive 3 row SUV with a fant J.R. is a great car guy. Friendly and knowledgeable. No pressure and a great buying experience! Good selection. A very intuitive 3 row SUV with a fantastic warranty. More

5 Star Dealership Always a great experience at Luther Brookdale Volkswagen, I wouldn’t want to go any where else, because no one does it’s this good, Fact. Great knowl Always a great experience at Luther Brookdale Volkswagen, I wouldn’t want to go any where else, because no one does it’s this good, Fact. Great knowledgeable staff, meticulously clean facility, great waiting area, and the communication is top notch from requesting service, during and the follow-up after service is complete. Thanks to the advisors Jason & Jason, the mechanics, and customer service rep. More

Amazing! Jason Gallus is a very professional service advisor, I will continue to go to Jason for all my 2019 Volkswagen Jetta services. Luther brookdale Volksw Jason Gallus is a very professional service advisor, I will continue to go to Jason for all my 2019 Volkswagen Jetta services. Luther brookdale Volkswagen takes professionalism to an entirely new level by keeping grease & stains on my storm grey interior & not scratching or ruining my window tint all around the vehicle. They also wipe dry you car after a car wash which is a big plus when it comes to black paint! While you’re waiting there is free coffee, water, and cookies which is a big plus! HIGHLY RECOMMEND! More