Luther Brookdale Volkswagen

Great experience. First time VW buyer and we couldn't be happier about our experience. Needed a new vehicle for my wife and she chose the Tiguan. Great and helpful sale First time VW buyer and we couldn't be happier about our experience. Needed a new vehicle for my wife and she chose the Tiguan. Great and helpful sales team and staff. Karen is the best! More

90,000 mile service Grace and Jason were great getting me setup for cars service. It was recommended that my engine needed an air filter, so Jason asked me if they could Grace and Jason were great getting me setup for cars service. It was recommended that my engine needed an air filter, so Jason asked me if they could replace it. More

I initially found a car I was interested in on CarGurus, shortly after I walked into the dealership and was greeted by Chad. I had previously had a pretty poor experience at another Minneapolis Volkswagen d shortly after I walked into the dealership and was greeted by Chad. I had previously had a pretty poor experience at another Minneapolis Volkswagen dealership, so Chads courtesy and professionalism was a breath of fresh air. I let him know what car I was interested in and he did an excellent job of showing me the car, going over the various features. I was immediately hooked and left a $500 hold on the car so I could come back and purchase it in a couple days. In the day between he did an excellent job of communicating and answering my various questions I texted to him. When the big day came to buy the car he was nothing but professional, it was a fun and easy experience buying from Luther Volkswagen and the salesman chad. Jacque in the finance department was also very helpful and she no problems answering your various questions and help you keep your budget. More

Great work to update the car, terrible customer service This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are n This was the third visit to this VW service station, and the second time I received very poor customer service. It would seem that the new hires are not versed in all aspects of financing. I was talked at instead of talked to and the girl I worked with seemed to be in a rush when going over the service I requested. I was updated with the usual information regarding my car, but I had a problem with what happened after I had paid. My keys were in a place where I could not see them, and if they were, I would have driven away without a thank you or anything. The girl I dealt with treated me like an idiot when we walked back to my car. She just got right into my car and grabbed them from the cup holder. I was beyond livid. I just wanted to leave, but she quickly had to rush the "thanks" part, which was very rude. Why were my keys left in the car? Kindly hand them to me please when the service is finished. I don't want to trust someone who will be taking me through a couple hundred dollars worth of service without giving me all my options I didn't know I had and treating me like I was at a retail store. I thought VW had higher standards than this I guess I could expect nothing more. Please retrain the front desk people again. More

Car has a warranty, but nothing was covered by the warranty Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , Car has a warranty, but Vw refuse to do any work . Called service manager. left a message, never got any calls back , definitely one star , More

Everyone was very kind and helpful Great help, first time getting a service appointment and everyone was very kind and helpful in explaining everything that would happen. I appreciated Great help, first time getting a service appointment and everyone was very kind and helpful in explaining everything that would happen. I appreciated the free water and coffee as well. More

Great service! BVW has always done a great job maintaining our VW Passat! All of our service has been at this dealer and we’ve had nothing but great things to say a BVW has always done a great job maintaining our VW Passat! All of our service has been at this dealer and we’ve had nothing but great things to say about their efforts. Keep up the great work!!! More

New tires Had new tires put on was treated very professionally. I would highly recommend Brookdale Volkswagen to my friends and family. The entire staff at Bro Had new tires put on was treated very professionally. I would highly recommend Brookdale Volkswagen to my friends and family. The entire staff at Brookdale Volkswagen is wonderful. More

Best we’ve ever experienced From the moment we arrived- greeted with a smile- and we were relaxed the rest of the experience with Jill was top notch and professional. From the moment we arrived- greeted with a smile- and we were relaxed the rest of the experience with Jill was top notch and professional. More

Efficient and Friendly I was in and out in a reasonable amount of time. Everyone was friendly and kept me updated on time and progress. Will definitely return for future a I was in and out in a reasonable amount of time. Everyone was friendly and kept me updated on time and progress. Will definitely return for future appointments. More