Luther Brookdale Volkswagen

Very helpful people who are patient and not pushy. The process ran very smoothly from start to finish. Dealership is very clean and easy to get to. Great experience. process ran very smoothly from start to finish. Dealership is very clean and easy to get to. Great experience. More

There was a mistake, but it was fixed and taken care of in a timely manner. I'm satisfied. There an issue with my sensor on my windshield by the rear view mirror being cracked and I'm hoping to get it fixe in a timely manner. I'm satisfied. There an issue with my sensor on my windshield by the rear view mirror being cracked and I'm hoping to get it fixed because water was leaking thru inside, but it was tighten and if it causes issues again I will need it replace under warranty. More

They did an exceptional job communicating with me. They notified me when they found a coolant leak and discussed a repair timeline. Best of all, they finished the job ahead of schedule notified me when they found a coolant leak and discussed a repair timeline. Best of all, they finished the job ahead of schedule More

Had an engine light come on and they were able to get me in the same day and get me out so I could catch my flight! Texted me when my part was in and got me an Appt and all is well. Thanks in the same day and get me out so I could catch my flight! Texted me when my part was in and got me an Appt and all is well. Thanks More

Best auto service experience of my life; my service coordinator should be managing operations for the dealership...calm, professional and customer focused...he was the best!! 🤓 coordinator should be managing operations for the dealership...calm, professional and customer focused...he was the best!! 🤓 More

Perfect as usual Bought multiple vehicles from Jim over the last 30 years. Always a pleasant experience with no issues ever. Always worked with Jim but would not hes Bought multiple vehicles from Jim over the last 30 years. Always a pleasant experience with no issues ever. Always worked with Jim but would not hesitate working with another salesperson. More

Jason was extremely helpful & made sure we were being updated throughout the entire process for work being done!! We drive from 3 1/2 hours away when I work in the area to get our work done at Luther. Th updated throughout the entire process for work being done!! We drive from 3 1/2 hours away when I work in the area to get our work done at Luther. Thank you for being so helpful, knowledgeable, and customer focused! More

I am a long time customer of Luther Volkswagen. They provide great customer service during every visit I have had That is what keeps me coming back. provide great customer service during every visit I have had That is what keeps me coming back. More

They take to listen to and fix it right! And let me look around the new cars and used ones too and answered all my questions around the new cars and used ones too and answered all my questions More

Great Experience Everyone was knowledgeable and helpful. I was very pleased with the maintenance and brake work completed on my car. The nicely-decorated lobby is a p Everyone was knowledgeable and helpful. I was very pleased with the maintenance and brake work completed on my car. The nicely-decorated lobby is a pleasant setting for waiting with comfortable furnishings, complimentary tea, coffee, water & cookies, TV screens, large windows and VW merchandise. More