Luther Brookdale Toyota - Service Center

Just in an oil change this time. I have worked with Duane (and others) in the past and have always been treated fairly, kindly and with respect. The service work on my car is completed in a timely man Duane (and others) in the past and have always been treated fairly, kindly and with respect. The service work on my car is completed in a timely manner and there are never any "surprises" that come up - which is much appreciated! More

Made an appointment with dealership after Maintenance required light came on in vehicle. Very helpful in getting me an appointment that worked best for me and when I arrived Duane in the service departme required light came on in vehicle. Very helpful in getting me an appointment that worked best for me and when I arrived Duane in the service department was extremely courteous and friendly even as I argued that the maintenance required light was on for a more serious reason. His composure and courteousness against my brash and all knowing attitude is, besides the awesome work and beautiful new surroundings, why I feel justified in driving out of the way to get my service done at this location. :D More

I have been taking my Prius here since I bought it, and have never been less than totally satisfied. The staff is friendly and helpful, the work is always done in a timely manner, and the prices are good. have never been less than totally satisfied. The staff is friendly and helpful, the work is always done in a timely manner, and the prices are good. This last visit was for a Toyota recall, and the two major parts were replaced in significantly less time than anticipated. Great job, everyone! More

Wow!! What an incredible new facility. I especially liked the access to view the new cars, the new furniture, the children's play area, the treats and beverages, the big screen TV's, and the ease of cl liked the access to view the new cars, the new furniture, the children's play area, the treats and beverages, the big screen TV's, and the ease of cleaning each area after customers leave. A huge improvement over the old building. The service and staff have always been top-notch.Thanks for always washing my car after it is serviced. Nancy Olson More

All Reps with this visit were friendly, professional. When I purchased my car originally (Nick-sales), I have been treated with the best customer care ever. As follow-up my oil changes have been very con When I purchased my car originally (Nick-sales), I have been treated with the best customer care ever. As follow-up my oil changes have been very convenient timewise -- I have never had to wait more than a day and they have been able to accommodate my schedule. The price is competitive and I LOVE getting a clean car back after the oil change! And thanks for the coffee and treats! A double bonus! A very satisfied customer. More

I really like the new facility. It's very high tech. The lobby for customers (waiting area) is very nice. But I like most is location. It's Just off the free way I694. You can zum in and out within 1 hour. lobby for customers (waiting area) is very nice. But I like most is location. It's Just off the free way I694. You can zum in and out within 1 hour. One thing that I wish the dealer can bring back the oil change service within 30 minutes or less. More

Nathan and his crew were very accommodating to me in an emergency situation with my car. They did not have to help as I did not have a vehicle they normally service. They not only took on the job but kep emergency situation with my car. They did not have to help as I did not have a vehicle they normally service. They not only took on the job but kept my costs low and put my vehicle back in operation. I would highly recommend their service department again. Great Service, very nice facility and very friendly people. More

The service advisor did not seem very concerned or accepting of my complaint about the fuel mileage of my RAV4 even though I had records confirming my concerns. accepting of my complaint about the fuel mileage of my RAV4 even though I had records confirming my concerns. More

I'm driving my second Prius from this dealer (same salesperson, too, after 5 years - Badou), and have no complaints. The new facility is lovely and comfortable, I'm always treated with courtesy, and o salesperson, too, after 5 years - Badou), and have no complaints. The new facility is lovely and comfortable, I'm always treated with courtesy, and on the occasion that there was a hiccup with some parts that had been ordered, they went out of their way to make it right. Today I was in for my ("free") 10,000 mile maintenance, and it was carried out quickly while I waited. Excellent experience. More

I bought my car from one of Luther's dealership in MN, I was told by the dealer "welcome to the Luther family, one of the great things about being a part of our family is that we take care of everyone was told by the dealer "welcome to the Luther family, one of the great things about being a part of our family is that we take care of everyone that buys a car from us". My first impression was great and I was excited! The sales rep. I was working with told me that we have many Luther locations in the Twin Cities area and one of the benefits of buying a car from us is that you get this fuel saver card, you can go to any dealership to get your car repair and you can pull up to any Luther dealership and get a car wash for free, these are just some of the benefits of being a part of the Luther family. I thought to myself, finally a dealership that took care of their customers. WELL MY THOUGHT WAS SHORT LIVED. When I pulled up to Luther Brookdale Toyota to get my car wash, after my car being washed I was approached by Jeremy, I don't know what position he held but what he said to me I feel insulted by him he stated to me in a loud manner "THIS IS NOT A PUBLIC CAR WASH AND YOU SHOULD NOT BE USING IT" I explained to him that I bought my car from a Luther family dealership and was told I could pull up to any Luther dealership and use the car wash as I was told. He stated to me once again in a loud manner "THIS IS STRICTLY JUST FOR OUR CUSTOMERS AND YOU SHOULD NOT USE IT IN THE FUTURE". I told him okay sir and continue on. I got home and reflected on what was said to me "THIS IS STRICTLY JUST FOR OUR CUSTOMERS AND YOU SHOULD NOT USE IT IN THE FUTURE". So what am I to Luther's dealership if I am not a cutomers? I just bought a car from them and my license plates had not even come in. Where was the rude loud manner when I was a buyer? because if I had known Luther was full of it and filled with lies I would have bought my money to another dealership where they would keep their words. I just wanted to share my experience with everyone out there that plans on buying from a Luther dealership. I can only speak for myself but for me Luther Dealerships, when they give up the speech of "welcome to the Luther family, one of the great things about being a part of our family is that we take care of everyone that buys a car from us". THEY ARE FULL OF IT.. YOU CAN'T EVEN KEEP YOUR WORD ABOUT A CAR WASH AND YOU EXPECT ME TO GIVE YOU MY MONEY AND HAVE MY CAR SERVICE BY YOU? THOSE TWO THINGS WILL NOT HAPPEN FOR ME AGAIN! More