Luther Brookdale Toyota - Service Center

I brought my car in for a routine oil change tonight and to discuss an intermittent hesitation/stutter problem while accelerating. The problem started over a month ago but after a can of Seafoam, it seemed to discuss an intermittent hesitation/stutter problem while accelerating. The problem started over a month ago but after a can of Seafoam, it seemed to be ok. While driving to the dealership this evening, the problem reappeared and was worse than before. I asked for the oil change and a diagnostic test to see if they could determine the problem. The service tech drove my car and experienced the same problem. After a diagnostic test, it was narrowed down to the spark plugs, which had over 111,000 miles on them. The advisor, Schiwa, was excellent to tell me what was going on and also allowed me back in the service area to show me the spark plugs they had removed from the engine (4 of the 6 had been removed). The spark plugs did look like they needed replacing. I was satisfied with their diagnosis. They finished servicing my car, test drove it again, and the service tech noticed a remarkable improvement in the performance. I, too, could tell the difference driving home tonight. I truly appreciated the time the advisor took to explain and show me exactly what they were doing. The customer waiting room makes it so much nicer to have to wait for service. I was thrilled that they could fix my car tonight and I didn't even have an appointment for the spark plugs. I really appreciate being treated well (as a woman driver) and respectfully by Luther Brookdale Toyota employees. Will definitely continue my Solara's service with them as I have been doing for the past 10 years. I'm sure I will buy my next new Toyota from them as well. More

Fast, efficient, friendly, comfortable and thoroughly enjoyed the lovely coffee and waiting area. Jeremy at the service desk was knowledge and very helpful. Thank you. enjoyed the lovely coffee and waiting area. Jeremy at the service desk was knowledge and very helpful. Thank you. More

Due for the oil change, easy access for getting appointment on line, a plus, no long phone calls. And appointments available around my time. Arrived early, no problem for service department. They appointment on line, a plus, no long phone calls. And appointments available around my time. Arrived early, no problem for service department. They took my car right in. Busy, busy customer service area, but plenty of room for all! quiet and clean, and relaxing! Service done with no complaints! I'll see them in 5000 miles. More

I brought my Tacoma in to have a defect in the handbrake repaired that was uncovered in the course of a multipoint check; I'd been given an estimate of $202 to fix the problem (parts + labor). The job wa repaired that was uncovered in the course of a multipoint check; I'd been given an estimate of $202 to fix the problem (parts + labor). The job was promised for completion by 1pm on Aug. 15/2013. Your employee Cou was on the phone at about 9:30 this morning to say that not only was the job done, but it had turned out that no new parts were needed and the the charge consequently would be $140 instead of $202. It would have been very easy to install the new parts the techs thought would be necessary and say no more about it; I was quite impressed by how upfront your staff were even though it meant a smaller fee for your firm. That's an uncommon attribute these days, and I appreciate it very much. Your staff are unfailingly polite and professional and that too is something you find less and less. Good work; I'll be back. Patrick Desbonnet More

Quick service, I was in and out quicker than expected and advised. Waiting room very comfortable and usable. there was no pressure to buy any thing else, but filling out this form and all the demands suck!! advised. Waiting room very comfortable and usable. there was no pressure to buy any thing else, but filling out this form and all the demands suck!! More

Dwayne was super as always. Great waiting area, with coffee and treats, always nice to have and to read the paper. Will be sure to recommend to all the people I know. coffee and treats, always nice to have and to read the paper. Will be sure to recommend to all the people I know. More

Fantastic service and friendly staff. Got in and out in no time. Love the new facility and waiting area. So much nicer than the crowded old one! We'll be back. no time. Love the new facility and waiting area. So much nicer than the crowded old one! We'll be back. More

I was greeted with a smile and recognition, my appointment was made on line so they knew I was coming. My wait was the 45 minutes he told me it would. As he escorted me to the payment counter he appointment was made on line so they knew I was coming. My wait was the 45 minutes he told me it would. As he escorted me to the payment counter he went over the check sheet of all the areas of my vehicle that was check, that gives me confidence and commitment to keep coming back to them. The payment process was very efficient. After I paid I checked out the accessory window and bought a box of golf ball, how cool is that. More

I have been bringing my vehicles to Luther Brookdale Toyota (formerly Toyota City) for over 30 years. The work is always exceptional. If I am not satisfied, they take the vehicle back and "make it rig Toyota (formerly Toyota City) for over 30 years. The work is always exceptional. If I am not satisfied, they take the vehicle back and "make it right" at no further cost to me. These guys are professional, courteous, friendly and honest. There really isn't any more I can ask from a dealership. I have purchased 2 cars from here and have had all my cars serviced here. My current vehicles are both Toyotas and have 200,000 miles (Corolla) and 140,000 miles (Sienna) on them. Both vehicles have only been serviced here, so these guys know my cars. I see no reason to go anywhere else for service, especially now with the new facility. Steve Miller is an exceptional service manager and each person I deal with, from the car runners to the cashiers to the service managers are top notch and very personable. Don't go anywhere else to service your Toyota. This is the place to go! More

I always have a great experience whenever I bring my car in for service. Customer service reps are always prompt, polite, and professional. I always feel like I get honest, fair service. The waiting area is in for service. Customer service reps are always prompt, polite, and professional. I always feel like I get honest, fair service. The waiting area is comfortable and actually has "real" coffee, which is an awesome perk! I also love that they wash my car every time, even if I come in for something really simple. Highly recommend this place!! More