Luther Brookdale Toyota - Service Center

Rescued from car trouble quickly and with great service. Last week, late at night, the "check engine" light on my 2003 Toyota Corolla lit up - a bit scary, because I had no idea what was wrong - no obvious s Last week, late at night, the "check engine" light on my 2003 Toyota Corolla lit up - a bit scary, because I had no idea what was wrong - no obvious signs of trouble. I limped the car home, and called Toyota City in the morning. I had bought the car there, and they have done all my maintenance, always superbly. Duane Green asked a few questions, and was able to reassure me that I did not need a tow - I could drive the car in. He also assured me that they could fit me in immediately, and could shuttle me to work or put me in a loaner car if the repair was going to take a while. I got there (whew!), turned the car over to Duane and his team, and was out of there in just a little more than an hour with the car repaired (the problem turned out to have been a corroded neck on the fuel tank, and consequent drop in fuel pressure). Duane was also able to reassure me that no lasting harm had been done to the car. What could have been a car trouble nightmare turned into a smooth ride, with almost no disruption to my work day. More

Regular Service & More I stopped in to have a jammed bike rack removed from the hitch receiver. I just rolled the miles for an oil change and knew other service was due. Wit I stopped in to have a jammed bike rack removed from the hitch receiver. I just rolled the miles for an oil change and knew other service was due. Without an appointment on a Friday afternoon they completed Maintenance One and Two, changed oil/filter, removed jammed bike rack, and washed my car. All in less than one hour while providing a report on all the operational systems important to keeping my car running. My 2002 Camry XLE has over 192,000 miles and is still running fantastic due to the 12 years of excellent support and maintenance from this dealership. Linkster More

service This is not the first time that I've come to Luther Brookdale Toyota-Scion for help. I came in with concerns and the service advisors answered all my This is not the first time that I've come to Luther Brookdale Toyota-Scion for help. I came in with concerns and the service advisors answered all my questions. I came in for a warrantee issue and they looked at it and ordered a new part. Within a week I received a phone call telling me that the part was in. They let me come in the next morning and while I had coffee and cookies, about an hour later they gave me back my keys, and I was on my way. The whole place is clean and friendly. Anyone would be comfortable going this place for help. More

Falls statement They have me estimate to replace the dr side seat belt for $415.and charge the diagnostic fees $69.50 But I found nothing wrong with my seat belt.Now They have me estimate to replace the dr side seat belt for $415.and charge the diagnostic fees $69.50 But I found nothing wrong with my seat belt.Now I regret The water pump my wasn't bad but they change n charge me about $800.00 I don't trust them anymore n I will never be there More

Friendly employees during the purchase and the service work. No long wait for appointments, and prompt attention when you get there. Nice waiting area too. work. No long wait for appointments, and prompt attention when you get there. Nice waiting area too. More

Have always gotten excellent service for the last 6 years at Luther Toyota and will look at buying my next new car from them again. at Luther Toyota and will look at buying my next new car from them again. More

I have given the rating I have because the dealership has been extremely courteous, clean and professional in the services work they have performed on our vehicle. Our experiences there has been nothing bu been extremely courteous, clean and professional in the services work they have performed on our vehicle. Our experiences there has been nothing but pleasant. All I can say is that I wish I would have purchased my used car there instead of through another Toyota dealer. More

The Camry was past its suggested routine maintenance and with the vehicle being given to my daughter I wanted the major items serviced. The experience began with the power service bay doors opening and no with the vehicle being given to my daughter I wanted the major items serviced. The experience began with the power service bay doors opening and no delay on getting out of the weather. The attendant was their immediately to take the vehicle to service. Upon walking into the service desk area I was greeted immediately with "can I help you". Jeremy was professional and polite with logging my service request. I appreciated a coffee and doughnut while waiting for my ride. I was notified of additional service prior to its beginning which made good sense to do at this time. I was notified again when the work was completed. The payment station folks were prompt and friendly. My vehicle exterior was washed clean and ready for pick-up inside which is appreciated. Barely recognized it clean. I felt the service experience was great from beginning to end and will share it with others. More

I scheduled my preventive maintenance appointment with Luther Brookdale Toyota on line after getting a list of $2,000 worth items to be serviced from another shop during a December oil change. I thanked Luther Brookdale Toyota on line after getting a list of $2,000 worth items to be serviced from another shop during a December oil change. I thanked the shop for the list but my trust in Brookdale Toyota prompted me to have my Maintenance One and Two done, an oil change and my exhaust checked. I dropped it off on a Saturday and Steve Miller immediately hooked me up with a 2014 Camry to use during the weekend. As I expected I did not need the $2,000 worth of things to be done as the other car shop suggested. My preventive maintenance checks passed, I got my oil change with the 100,000K mile discount and the exhaust system was less than I budgeted. Steve got me a great deal on a after market part. WOW! With the service I got from Steve and the cashiers I felt like a VIP! My confidence in Brookdale Toyota service center keeps me coming back and make that 40 minute drive to keep my 2001 Camry running great. My third car will be purchased from them soon. More

There is a reason that I always have gone to Toyota City with my Toyotas (3 of them, now), regardless of where I have purchased the vehicle. The people at Brookdale Toyota City's Service Department are sec with my Toyotas (3 of them, now), regardless of where I have purchased the vehicle. The people at Brookdale Toyota City's Service Department are second to none. Top-notch service, respectful interactions, knowledgeable employees who make your service experience as comfortable as possible. I am back from Carlson Toyota where I purchased my latest Toyota last May due to the personable and quality treatment in the service department at Brookdale Toyota City. Thanks Brookdale Toyota City!! -- Jean Zimmerman, Minneapolis More