Luther Brookdale Toyota - Service Center

Caring leads to trust Each time I bring my Highlander in for service I am struck by the care they demonstrate for my being more than satisfied with their customer service. Each time I bring my Highlander in for service I am struck by the care they demonstrate for my being more than satisfied with their customer service. This begins by listening, truly listening to what my concerns are re: the car and how they can best resolve whatever the issue. They explain the situation in terms I understand and can make the best possible decision for me. They stay within the timeframe they have stated and proactively offer a loaner if it will be a long time for servicing. They have earned our trust and excelled in their performance! They are GREAT! More

Same great service I came in for my regular service and everything went great.! I came in for an oil change and Maintenance One. Found a couple other items that needed I came in for my regular service and everything went great.! I came in for an oil change and Maintenance One. Found a couple other items that needed attention. No pressure and gave me the option to have it done now or re-schedule another time. I waited and looked at the new vehicles. More

CUSTOMER FOR OVER 30 YEARS I bought my first Toyota Corolla in 1983, yesterday (August 2014) I purchased my third Corolla. During those many years I also bought three Tacoma's i I bought my first Toyota Corolla in 1983, yesterday (August 2014) I purchased my third Corolla. During those many years I also bought three Tacoma's including a Prerunner. I have had all vehicles serviced exclusively at Toyota City, now Luther Brookdale Toyota for one primary reason, TRUST! I have always received great customer service, great vehicle service and fair pricing, I have many stories of trust over the years, but the very first involved my very first Corolla. Having exceeded 100,000 miles and a proud member of the "100,000 mile club" I expected extensive work might be needed under the hood such as new hoses, belts spark plug wires, etc. and gave the go ahead to replace all that needed replacing. The staff at Toyota City could have replaced every item on my list without question, instead I received a phone call talking me out of replacing several items because they were in good condition. Apparently I wasn't familiar with the high quality of Genuine Toyota Parts. Until that moment I had never had a service department talk me out of performing work of any kind. I have trusted their judgement ever since. Thanks to the current Service Manager, Steve Miller and Service Advisor, Duane Green and their great staff, the cashiers and parts technicians, who also share their great work ethic, I will always be a loyal customer and have my service done at Luther Brookdale Toyota. More

10 YEARS OF GREAT SERVICE FOR MY 2004 RAV4 In July 2004, I purchased my Rav4 from Toyota City, now called Luther Brookdale Toyota. I have serviced my car there exclusively over that time period In July 2004, I purchased my Rav4 from Toyota City, now called Luther Brookdale Toyota. I have serviced my car there exclusively over that time period. Everyone that has serviced my Rav4 has done an exceptional job. Duane Green is the Service Advisor that I have primarily dealt with & he really knows my car well. He is quite knowledgeable about Toyotas. Everyone that I have talked to & met over the years from receptionists, cashiers, service advisors to car sales people have been respectful & friendly. The Service Manager, Steve Miller, is quite knowledgeable & friendly too. I will continue to buy my cars and have them serviced at Luther Brookdale Toyota as long as I live in the Midwest. More

tire blowout - happy ending My right front tire blew out and shredded on the way home, late on a Friday evening - pretty scary event. I wasn't sure if I had damage to the rim, t My right front tire blew out and shredded on the way home, late on a Friday evening - pretty scary event. I wasn't sure if I had damage to the rim, the right front brake and a couple of other things, The next morning, I called Luther Brookdale Toyota, and even though the service department was shorthanded that day, they assured me that they could take care of my car right away, and, if necessary, put me in a loaner/rental. Duane Green answered all my questions thoroughly and clearly, and his team took care of my car in less than 2 hours, including an alignment. I knew I needed two tires, but Duane found a rebate for me, offered me an additional deal, and put four new tires on my car for only a few bucks more than the cost of two. It's great to have a mechanic whom I trust. Duane, Steve and Jeremy have been taking care of my cars for over twenty years - when one of them tells me that my car is OK, I know that it really is OK. End of worries. More

Diagnostic fee ridiculous! Poor pricing to be charged $100 for a diagnostic and then notified my battery needs to be replaced $3200. I already new the codes yet I was told over Poor pricing to be charged $100 for a diagnostic and then notified my battery needs to be replaced $3200. I already new the codes yet I was told over the phone Toyota has to do their own testing for $100.00. Poor outcome for a quick diagnostic fee. More

Love My Venza Best people very friendly. I love the no waiting service and prices, sales person very nice and love the refreshments. Enjoy the lounge area as well Best people very friendly. I love the no waiting service and prices, sales person very nice and love the refreshments. Enjoy the lounge area as well! More

40,000 mile Prius check-up As usual, service was prompt and excellent. I have never had such good service at a car dealership. Every time I bring the Prius in I have this good e As usual, service was prompt and excellent. I have never had such good service at a car dealership. Every time I bring the Prius in I have this good experience and get back a car that has been washed. More

Quick oil change Went in on my lunch hour for an oil change on my new Seinna. I was in and out in 45 minutes. Also got appt for next week set up to get the windows t Went in on my lunch hour for an oil change on my new Seinna. I was in and out in 45 minutes. Also got appt for next week set up to get the windows treated and undercoating done. I was given the option to sit around for 2.5 hours and wait, or they would give me a rental car. i am taking the option of getting a rental car to use while they work on my van. Great friend, fast service. Good job. More

Completed Faster Than Estimated I explained to Duane that I bought a pre-owned Sequoia last September and the noise my Sequoia was making. He looked to see if it had been serviced at I explained to Duane that I bought a pre-owned Sequoia last September and the noise my Sequoia was making. He looked to see if it had been serviced at another Toyota dealership, which it was. He then invited me out to look at the engine, specifically the belts. He pushed on the serpentine belt and stated "Yes, this feels loose. At 10:30 am, he told me it would take an hour and a half. I was at the cashier at 11:52 am. The belt replacement took less that 1.5 hours and the noise was gone. Thank you Duane and your crew! More