Luther Brookdale Toyota - Service Center

Long standing relationship My relationship with Luther Brookdale Toyota goes back before it started using the current name. Remember,Toyota City ? The good news is that regardle My relationship with Luther Brookdale Toyota goes back before it started using the current name. Remember,Toyota City ? The good news is that regardless of the name the outstanding customer service remains the same. I get great comfort knowing exactly in advance how I will be treated. Thank you for the great service experience. Dean Knutson More

Maintenance and analysis service Prompt. Repairs done (or postponed) as requested. 287000 miles with service @ this dealer since purchase in 1998! New location is clean and comfortabl Prompt. Repairs done (or postponed) as requested. 287000 miles with service @ this dealer since purchase in 1998! New location is clean and comfortable. Highly recommend. More

Quick quality service I appreciate the drive up oil change. I was in and out with 35 minutes including a free adjustment of the rear windshield wiper. Thanks Luther! I appreciate the drive up oil change. I was in and out with 35 minutes including a free adjustment of the rear windshield wiper. Thanks Luther! More

Service Prompt and curious - the service area is clean and organized. With extended hours it is very easy to get the appointment when you need it! Prompt and curious - the service area is clean and organized. With extended hours it is very easy to get the appointment when you need it! More

Great Customer Service! We have a Highlander. One day a number of the dash lights came on so we contacted Luther Brookdale Toyota to schedule a service repair. We talked wi We have a Highlander. One day a number of the dash lights came on so we contacted Luther Brookdale Toyota to schedule a service repair. We talked with Nathan Johnson who was our service advisor and he was excellent. We got the repair scheduled immediately, we brought it in and he kept us posted on the repair and let us know when it was done, what the problem was and what they did to fix the problem. All within a great price! Thanks Nathan and the whole service team!! More

Service Representative The Service Advisor was very informative and friendly and willing to look at my service contract to make sure I understood the program. Thank you! The Service Advisor was very informative and friendly and willing to look at my service contract to make sure I understood the program. Thank you! More

Great customer service!! Went in for a routine oil change. I know I need new tires soon and they did tell me the same but no pressure to immediately buy them or from them. M Went in for a routine oil change. I know I need new tires soon and they did tell me the same but no pressure to immediately buy them or from them. My car is a 2003 Solara in good condition and has been serviced at Brookdale Toyota 99.9% of the time (one oil change out of state and my first oil change where I originally purchased the car in 2002). After my service work was done I was approached by staff to see if I was interested in trading my "pretty red Solara". As a matter of fact I was thinking about it, maybe not today but in the very near future. Randy (?) was extremely helpful and courteous and he referred me to Lynn Floyd who spent over 2 hours with me to give me a complete picture of what I wanted to buy, what my car was worth (and I already knew through research)...a complete scenario was presented. Lynn let me take the vehicle was interested in for a nice test drive (not just around the block) which was extremely helpful. I know that I will definitely go back to Brookdale Toyota when I do trade in my Solara (it is such a great car I dread getting rid of it) but I'm ready for a small SUV. It was phenomenal the amount of energy and time Lynn spent with me and never once did I feel pressured or made to feel "ignorant" about researching the purchase process. I will definitely go back to Lynn when I'm ready to buy...it might be sooner than I originally planned. More

Routine oil change My routine oil change turned into much more than i expected but I trust that I'm in good hands with the service department. Duane explained all the a My routine oil change turned into much more than i expected but I trust that I'm in good hands with the service department. Duane explained all the areas of concern clearly. And since I love my 2003 Highlander, I chose to continue to take good care of her and had the repairs done. I started out with a Camry loaner but when I told Duane I was headed out of town with 2 others he said I should bring the Camry back and take a Rav4 because it had more room. My car was ready Monday as promised running great! I always use Luther Toyota for maintenance. Their customer service is excellent. It is always a super experience for me using Luther Toyota. More

Routine Oil Change I typically schedule my appointments with Luther Brookdale Toyota online, but for some reason could not get to that screen, so I called. The person h I typically schedule my appointments with Luther Brookdale Toyota online, but for some reason could not get to that screen, so I called. The person handling the phone call was very friendly and set things up quickly for me - after which I received both e-mail and text confirmations. The appointment was for a routine oil change after a long road-trip. As always, the check in process was quick and easy and I went to the waiting room to look through one of the available daily papers along with a freshly brewed cup of coffee. The service was completed before I'd managed to scan through the whole paper. A good job and friendly service is what I have come to expect. More

Service Department I recently took in my FJ Cruiser to do some warranty work. Robert in service is always fabulous to work with again. The work required ordering some I recently took in my FJ Cruiser to do some warranty work. Robert in service is always fabulous to work with again. The work required ordering some parts and Robert kept me informed of their arrival date along with frequent updates on the service progress. Steve, the service manager runs a neat and clean operation. Always excellent customer service. Oh, the loaner vehicle is always in excellent condition and doesn't smell like smoke, etc. Usually are pretty new model units also. I would recommend this service department for any service to a Toyota, no matter where you purchased it. Professional, quality team. More