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Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.8
994 Reviews

994 Reviews of Luther Brookdale Toyota - Service Center

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September 14, 2023

Service work done well. Was given detailed information on nature of problem and repair plan. Have used this service department for many years...at least 40...and can say une More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Green in Service Dept.
Sep 20, 2023 -

Luther Brookdale Toyota responded

Thank you for the kind words and positive review, Jerry! We look forward to working with you again in the future.

September 08, 2023

Very quick service for my vehicle's maintenance check. I thought that I would need to leave and come back when it was ready, but they were so quick that I just stayed. Well worth it. More

by Dave
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Luther Brookdale Toyota responded

Thank you for the kind words, Dave! We hope to see you again soon.

September 07, 2023

I checked in expecting to spend $100 my bill was $400. No car wash? Why? More

by kenwil70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Williams, Percy
August 31, 2023

Service department is very efficient. I like the fact no appointment is necessary for routine service. I have my oil change and wheels, rotated and fluids topped off. It was done in less More

by incford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service reps are excellent
August 16, 2023

Great experience with the service department at Luther Brookdale Toyota! Working with Schiwa Yang as our service advisor was wonderful. He is kind, communicative, and patient. He answered all our question More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schiwa Yang
July 27, 2023

Service advisor, Akeylla, was polite and explained things. She also came out later and gave me two options as to how to proceed with the service. Waiting area is nice, clean, comfortable and coffee More

by Gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akeylla Takahashi
Aug 02, 2023 -

Luther Brookdale Toyota responded

We are so happy you had a great experience with us and Akeylla!

July 26, 2023

Complete confidence in having Duane Greene, the service technician, in helping take care my car. More

by ervzinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Green, exceptional service since 2004.
Jul 26, 2023 -

Luther Brookdale Toyota responded

We are so glad you experienced excellent service with us!

July 18, 2023

Excellent reception and work. Asked some questions and got answers right away. Good coffee too. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center -- Excellent
Jul 19, 2023 -

Luther Brookdale Toyota responded

Thank you for the positive review, we are glad you enjoyed the coffee!

July 18, 2023

Very efficient and clean. Very organized. Even looked at the basic possibilities before moving into diagnostic. Above and beyond. More

by rustaferd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 19, 2023 -

Luther Brookdale Toyota responded

We are glad you have a great experience with us.

July 15, 2023

They were polite and took great care of us by replacing a defective wiper. Thanks. More

by Nicole
Recommend Dealer
Yes
Employees Worked With
Shay=5 stars
Jul 19, 2023 -

Luther Brookdale Toyota responded

We are glad we were able to help!

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