Luther Brookdale Toyota - Service Center

Good place Free cookies. Free coffee. WiFi/ tv/ people watching while you wait. If I could move here I would. I want to raise my family in an environment such as Free cookies. Free coffee. WiFi/ tv/ people watching while you wait. If I could move here I would. I want to raise my family in an environment such as this. We would wake up in the morning and just get some breakfast and we'd talk to all of the people. They would come to know us as their family. We would all celebrate and dance daily, and have special parties on the solstaces and equinoxes. Eventually I'd grow old and my children and grandchildren would listen to my stories in front of dimly lit parking lights.. they'd think about putting me in a nursing home, but would remember what a spectacular place this is. I would live out the rest of my days wandering the halls and appreciating the beauty of this dealership. Thank yiu, luther brookdale toyota. More

Could've had 5 stars I went in for a oil change and tire rotation. Service rep. Joe was great. In and out in less than 40 minutes but there was 1 problem. They only rotate I went in for a oil change and tire rotation. Service rep. Joe was great. In and out in less than 40 minutes but there was 1 problem. They only rotated 2 of my tires. The techs didn't tell the rep. why they didn't rotate the other tires. I only noticed it because my son had marked a rear tire with the pen and the same tire was still in the same spot. The service rep. and the service manager offered to look at the camera to make sure they rotated the tires. At first they were telling me they rotated the tires but after looking at a different camera, it was determined that they didn't even touched the 2 other tires. I paid to have 4 tires rotated not 2. I should've gotten some kind of discount but nothing. On the flip side, they are quick and the people over in the service department is awesome. More

Scheduled Maintenance Was able to obtain App't on short notice on the phone with Jeremy. He had paperwork ready when I arrived. Work was completed in the time frame promis Was able to obtain App't on short notice on the phone with Jeremy. He had paperwork ready when I arrived. Work was completed in the time frame promised. Nice waiting area. I was not directly approached during this visit, but there is an obvious sales person who is working the services customers in the waiting room to perhaps develop a sales opportunity. I was solicited the last time I was there by the same person, and I saw this person approaching customers today. He is very cordial and not at all aggressive in his approach. He is obviously doing his job well. However, I just want to use this forum to state my opinion that I do not like this sales practice at all. More

Scheduled Maintenance and addtional repairs Very pleased with their service. The work was professionally done and completed in a timely manner. I received free use of a loaner car while the wor Very pleased with their service. The work was professionally done and completed in a timely manner. I received free use of a loaner car while the work was being performed. I would recommend them to others. More

Great stuff! Had a really good experience. They have a nice waiting area with tv's and places to plug in as well as water and coffee/drinks. Very nice! Had a really good experience. They have a nice waiting area with tv's and places to plug in as well as water and coffee/drinks. Very nice! More

Toyota-Trusted Service Provider You can trust Toyota dealership to provide the best customer service and car maintenance/repair service. They are honest and hard working. Timely and You can trust Toyota dealership to provide the best customer service and car maintenance/repair service. They are honest and hard working. Timely and efficient. Explain everything clearly. More

Three month check-up As usual, great customer service. Always helpful and pleasant. As I have said before...I never go anywhere else and they always know who you are. As usual, great customer service. Always helpful and pleasant. As I have said before...I never go anywhere else and they always know who you are. More

service I am ALWAYS impressed with Luther Brookdale Toyota and their service team. I love walking into a pIace of business where they know you by name. I boug I am ALWAYS impressed with Luther Brookdale Toyota and their service team. I love walking into a pIace of business where they know you by name. I bought my first vehicle there almost 20 years ago and I wouldn't go anywhere else. They provide exceptional customer service at every visit with their caring attitudes and the abilty to put you at ease in stressful situations. They tell you exactly what needs to be done and what can wait, if needed. It's a place where they truly take pride in their work. I have recommended them repeatedly to family and friends and will continue to do so. More

20,000 mile Oil Change Just pull in and they take of you right know and in about 25 Minutes I was back on the road. The folks they have working at this dealership our just g Just pull in and they take of you right know and in about 25 Minutes I was back on the road. The folks they have working at this dealership our just great and it seems to me that they care about the way I feel. That is what I like to see. I tell all my friends about how they take care of there customers. More

Great The service was fast and the people were very friendly. I was very happy with the service experience and I love the fact that I don't have to make an The service was fast and the people were very friendly. I was very happy with the service experience and I love the fact that I don't have to make an appointment. More