Luther Brookdale Toyota - Service Center

very pleasant experience Sara is always helpful and friendly, ready to go the extra mile. I would recommend her to any of my family and friends. And also the dealership Sara is always helpful and friendly, ready to go the extra mile. I would recommend her to any of my family and friends. And also the dealership More

Dead battery.....maybe need a new alternator? I bought a used Lexus SUV in June 2015, put a new battery in it on June 15, 2015 and it's been a wonderful vehicle to drive. Then "suddenly" on Frida I bought a used Lexus SUV in June 2015, put a new battery in it on June 15, 2015 and it's been a wonderful vehicle to drive. Then "suddenly" on Friday after Thanksgiving, I left to do errands and the battery was totally dead. What the heck. I got my receipt for the battery and went to AutoZone where I purchased that and the employee put some machine on the battery to check the #'s. ??? He couldn't get the number he wanted and suggested taking vehicle to Toyota dealer on Brooklyn Blvd. I left it there on Monday afternoon. They were busy, snowed that day. I told them no hurry. Talked to Duane Wednesday night and he said he had some diagnostic machine on it and not finding anything wrong except the alternator was only putting out 60 amps when it is a 90 amp one. He can't figure out what drained the battery. He left it on all night I think and next day he said he couldn't verify that it needs a new alternator. The battery is all charged up and ok. ??? I picked it up Thursday afternoon and so far, cross my fingers, nothing happened. He explained how this vehicle has alot of stuff going on in the system and anything could have drained the battery. I told him I don't know this vehicle well yet so I don't push any buttons I don't have to. Just the radio and CD player, I don't even turn the heat on yet. lol Who knows what happened. I'm glad I didn't have to purchase an alternator at this time but time will tell. I appreciate his diagnosis and information and I will keep an eye on it of course and see what's next. More

Escellant Service! I brought my 2006 Rav4 in for service and once again I was very pleased with everything about my experience. Josh was very personable and helpful in f I brought my 2006 Rav4 in for service and once again I was very pleased with everything about my experience. Josh was very personable and helpful in figuring out exactly what I needed done and getting that accomplished! I always enjoy your comfortable customer waiting area! Everyone I dealt with, from the young men in the garage taking information and bringing my car back, to Josh, to the young ladies at the cashiers desk, were friendly and helpful. Although I don't live near by, I'll be back when I need help keeping my car running it's best. More

Service is GREAT The service here is excellent! ! ! ! I don't go anywhere else. I come every three months to make sure that everything is OKAY. Always pleasant peop The service here is excellent! ! ! ! I don't go anywhere else. I come every three months to make sure that everything is OKAY. Always pleasant people and very helpful. Thanks! More

Love this dealership! My husband and I have both bought and leased cars for Luther and had them serviced there. I can't imagine buying from anyone else. Their customer se My husband and I have both bought and leased cars for Luther and had them serviced there. I can't imagine buying from anyone else. Their customer service is awesome! While my car is being serviced I can enjoy a good cup of coffee or tea and sit in a little booth and work or read. We have never had a problem with any of the service we've had done at Luther. More

Always an Awesome Experience! Everyone was welcoming and gave service with a smile. Also, it was fast. The waiting area is always clean, has daily newspaper and has good coffee. Everyone was welcoming and gave service with a smile. Also, it was fast. The waiting area is always clean, has daily newspaper and has good coffee. More

Always a good experience. Worked with Duane Green for tires, alignment, and brakes. All the technicians there have been good to work with. However, I like to work with Duane Worked with Duane Green for tires, alignment, and brakes. All the technicians there have been good to work with. However, I like to work with Duane if at all possible. He, along with other technicians I have worked with, does a good job of keeping me posted about the progress while I am waiting. If they find additional work that needs to be done, they do a good job of explaining the work and explaining alternative solutions. While waiting for anything is never a great experience, their waiting room is the best I have ever seen. I wish my doctor had a waiting room that good. More

Mr2 service I've been using the Toyota maintenance service for 30 years. Duane Green has been the advisor for most of the time. He has been excellent! I've been using the Toyota maintenance service for 30 years. Duane Green has been the advisor for most of the time. He has been excellent! More

Recall Repair We received a letter from Toyota identifying a potential problem with our Toyota Sienna. We called the service department to schedule an appointment We received a letter from Toyota identifying a potential problem with our Toyota Sienna. We called the service department to schedule an appointment and had a very positive experience. They were willing to work with our schedule and handled the repair quickly. I highly recommend Luther Brookdale Toyota. More

15,000 mile maintenance Left my house at 8:33 for 15,000 mile maintenance, left dealer at 9:04 - work completed, and car washed - wow! that was fast! Left my house at 8:33 for 15,000 mile maintenance, left dealer at 9:04 - work completed, and car washed - wow! that was fast! More