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Luther Brookdale Toyota - Service Center
Brooklyn Center, MN
994 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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994 Reviews of Luther Brookdale Toyota - Service Center
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January 12, 2016
Poor service Do not visit this dealership if you desire any sort of customer service. They will provide none even when they damage your vehicle. The general manage Do not visit this dealership if you desire any sort of customer service. They will provide none even when they damage your vehicle. The general manager was not receptive. I paid for an oil change and damaged my vehicle in the process. After pointing this out, I still wasn't even offered an apology. Save yourself the headache and avoid this place at all costs. It will save you time and money. More
by Dylanfreund
Employees Worked With
Ron Murray/Steve miller
January 10, 2016
Great! I can't judge mechanical work; however the service and hospitality is wonderful. Have always been treated like royalty! The waiting room very comfo I can't judge mechanical work; however the service and hospitality is wonderful. Have always been treated like royalty! The waiting room very comfortable and accommodating. And free treats! More
by goofy77
January 06, 2016
2 hour wait because no one told me to check in 1st visit to the dealership to get an oil change. I went directly to the waiting room and sat and sat and sat for hours. 1st visit to the dealership to get an oil change. I went directly to the waiting room and sat and sat and sat for hours. More
by MinnesotaMom
Employees Worked With
Don't remember
January 05, 2016
Smooth I went to get an oil change and the everything went smoothly. The waiting area had tables so I could get some work done while I waited. I went to get an oil change and the everything went smoothly. The waiting area had tables so I could get some work done while I waited. More
by starcar153
Employees Worked With
Nick Paulson
January 02, 2016
My positivr 1st 2016 service I came to the dealership without an appointment with an emergency that my passenger side windows would not close after leaving open on a cold morn. I I came to the dealership without an appointment with an emergency that my passenger side windows would not close after leaving open on a cold morn. I expected a serious problem but was informed reinserting the fuse and unlocking the window lock that it works perfectly. The rep suspects it might have originally froze and and worked after warming up or just a window lock issue. I believe it probably was my fault but he gave me other possibles. The fact there was no charge for the work ,along w a free car wash, made me feel very special and very happy to be one of your customers. What started as a bad way to start 2016 , was made positive by your service. Thankyou More
by james123
Employees Worked With
SCHIWA YANG
December 31, 2015
Josh T is the best. overall best service dept Josh in service is awesome. Always gives opinion on what needs to be done now or later and techs get it right the first time Josh in service is awesome. Always gives opinion on what needs to be done now or later and techs get it right the first time More
by Mark is a happy customer
Employees Worked With
the entire service dept is great
December 30, 2015
Maintenance Always courteous and quick with service. Great waiting area for parents! I would definitely recommend this dealership to others! Great service and p Always courteous and quick with service. Great waiting area for parents! I would definitely recommend this dealership to others! Great service and people who genuinely care! More
by Highlander15
Employees Worked With
Robert Madich
December 30, 2015
Excellent Service Very courteous and responsive to our needs with our Corolla. Makes me want to buy another Toyota from the experience I've had with the car and also w Very courteous and responsive to our needs with our Corolla. Makes me want to buy another Toyota from the experience I've had with the car and also with the service department at Luther Brookdale. More
by Dano1982
Employees Worked With
Service Manager
December 30, 2015
Great service Brought my Tacoma to Brookdale Toyota for a check engine light on. They found the problem but did not have the parts in stock so they gave me a loaner Brought my Tacoma to Brookdale Toyota for a check engine light on. They found the problem but did not have the parts in stock so they gave me a loaner car to use for a day till the parts came in and the truck was repaired. Courteous and happy employees through the whole experience. I would highly recommend them to others. More
by taco62
Employees Worked With
unknown
December 29, 2015
Great dealership-great people Dropped by after work on a Monday for regular maintenance plus a windshield application problem. The dealership was really busy, but everyone smiled, Dropped by after work on a Monday for regular maintenance plus a windshield application problem. The dealership was really busy, but everyone smiled, was very polite, listened carefully and provided great explanations. Always a good experience. It's why I keep coming back. More
by LGG6
Employees Worked With
Nathan
