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Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.8
994 Reviews

994 Reviews of Luther Brookdale Toyota - Service Center

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March 22, 2016

Great service as always I have been a customer at Brookdale Toyota for over 20 years. During the time we have purchased four Toyotas from the dealership. Not only are they More

by JTToy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Loretz
Mar 24, 2016 -

Luther Brookdale Toyota responded

We thank you so much for your continued loyal business! You're truly a core family member here at Luther Brookdale and your continued allegiance has not gone unnoticed. We strive on delivering top notch service across the board and we're so glad that's been the case for many if not all of your experiences. We'll be sure to pass this along to Robert so he's fully looped in here. Please let us know if there's anything else that we can do now or moving forward—we're just a phone call or short drive away!

March 22, 2016

Great attitude, great service! I came in today get my car rechecked for burning oil and thankfully my car "past the test" the service rep said, which good news is always exciting bu More

by Graceful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, didn't get a name
Mar 24, 2016 -

Luther Brookdale Toyota responded

Our service team thanks you for your business! Here at Luther Brookdale, we strive on both being friendly and delivering the best possible service. From your review, it seems like that was the complete experience! Here's to happy and safe driving moving forward but let us know if there's anything else we can do in the mean time.

March 20, 2016

Oil Cheange Bought my car at Brookdale in 2011. All maintenance has been done at this location. Called for an oil change and they couldn't find my history after t More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toua Yang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2016 -

Luther Brookdale Toyota responded

We're very sorry to hear about this issue, Nick. Our technicians strive on satisfying in every facet and it seems like we didn't come through on the first try. Please be sure to give us a heads up next time you'll be coming in and we'll be sure to deliver. We aren't satisfied unless you're satisfied!

March 19, 2016

No start, Oil change I got my car towed to resolve a starter issue. I used the dealer's shuttle to go to work. Donny, their shuttle driver impressed me with his friendly c More

by Riaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny
Mar 22, 2016 -

Luther Brookdale Toyota responded

We thank you for taking time out of your day to write this stellar review about our dealership and Donny! He's definitely a core member of our service team and we'll be sure to pass these kind words along to him. We strive on being there when everything else seems to fall apart—your satisfaction is all that matters! Let us know if there's anything else that we can do for you.

March 16, 2016

Quick and clean Went to Luther Brookdale to service my Prius. Just moved to the area and needed somewhere close with good service. They are close to home and this was More

by toocommon15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Green (Advisor), Russell Miceli (Technician)
Mar 17, 2016 -

Luther Brookdale Toyota responded

Thank you for your wonderful 5-star review! We do our best to ensure that each and every experience is as attentive and painless as possible. With your recent experience at the dealership, it seems like that is definitely the case. We truly appreciate customers like you and look forward to serving you again in the future!

March 14, 2016

It was dealerships recommendation to fix the car because is It was excellent job which was done to my car and i really need one. I will take this opportunity to thank you for your time to get my car finished. More

by geare2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
brad
Mar 15, 2016 -

Luther Brookdale Toyota responded

Thanks for your outstanding review about our dealership and Brad! Our service department strives on satisfying and we're so happy to hear that we've obtained another delighted customer. Please let us know if you need anything down the road!

March 12, 2016

Confidence I bring my 2008 Prius to Luther Brookdale Toyota for all its check ups and oil changes. I always leave with confidence that this car is in top notch More

by busy schedule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
Mar 14, 2016 -

Luther Brookdale Toyota responded

We thank you so much for your outstanding review and continued service! It's loyal customers like you that make our jobs and efforts so very much worth it. Steve is definitely a core member of our family here at Luther Brookdale and we'll be sure to pass on your stellar comments his way. Here's to your continued great relationship with your Prius and our staff!

March 07, 2016

Speedy repair and consideration Your service department quickly found the problem and fixed it the same morning I presented the car. The bill did not break me as a senior citizen. More

by old man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thank you Mr. Green
Mar 08, 2016 -

Luther Brookdale Toyota responded

We thank you for taking some time out of your day to write this stellar review! We strive on our professional service team and we're so glad that we were able to quickly find the issue to get you back on the road. Please let us know if there's anything else we can do on our end and have a wonderful rest of the week!

March 04, 2016

Remarkable Customer Service! Every time, in every department I have had the opportunity to work with nearly every department at Luther Brookdale Toyota and my experience has but nothing less then exceptional eve More

by Peppe0686
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Badou Gueye, Neil Greenwaldt, Chad (Finance), service department, Steve Miller
Mar 07, 2016 -

Luther Brookdale Toyota responded

Thank you for being a wonderful customer and a 5-star review across the board! At Luther Brookdale Toyota, we really strive to have each and every facet at the highest notch as possible. Our efforts are all worth it when we see such stellar reviews like this. We'll be sure to pass along the kind words to Kelly, Badou, Neil, Chad and Steve. With your pledge and loyalty to us, we promise to continue to provide accurate and timely maintenance on our end. Please let us know if you need anything at all—you're officially part of the Luther family now.

March 02, 2016

I am tough to impress! I love coming to Luther Brookdale Toyota for service. I wouldn't go anywhere else. Service is fast, staff is really nice, and the waiting area is gr More

by DRM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know the contact.
Mar 03, 2016 -

Luther Brookdale Toyota responded

We truly appreciate your wonderful 5-star review! Our fully trained and certified service technicians do everything in their power to make sure that everything is handled in a timely and satisfactory manner. If you aren't satisfied, neither are we. It's loyal customers like you that make it all worth it here at Luther Brookdale Toyota. Please let us know if there's anything else we can do on our end.

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