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Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.8
994 Reviews

994 Reviews of Luther Brookdale Toyota - Service Center

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December 10, 2023

Thanks to Richie, my experience was excellent! He was attentive and patient with me! He is definitely an asset to the service department! More

by brunobaby315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie in service
Jan 03, 2024 -

Luther Brookdale Toyota responded

We're so happy to hear this! Thank you for your kind words about our staff! We are grateful for truly exceptional customers like yourself.

December 10, 2023

Great customer service and I love the text services. Thanks for taking care of my car. More

by SHOAY9812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in services
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you so much for taking the time to leave us this amazing review.

December 10, 2023

My service with Toyota has always been reliable and convenient with good customer experience and cares, I have been treated well and with great respect. More

by ISRAELMERRION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Ciccarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Gumeniuc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you for your kind words about our dealership! We are grateful for truly exceptional customers like yourself. Have a great week ahead!

December 09, 2023

They do quality work and I’m satisfied, their communication could use some work to keep clients better informed of progress. More

by agsandberg111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Heng
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you for your honesty!

December 09, 2023

Service advisor excellent and resolved an issue quickly! Extremely quick to complete service I needed. More

by Tjsull25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thanks for the kind words!

December 09, 2023

Great service, we will be going back for any future needs. Jon Hammer and his crew were also very prompt, informative, and courtious. More

by JDMURF89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Hammer
Jan 03, 2024 -

Luther Brookdale Toyota responded

This is truly exceptional to hear! Thank you so much for this review and we'll be sure to pass your kind words on.

December 07, 2023

Excellent and fast service . The service advisor answered all my questions . My car was serviced faster than I expected . I waited for only 25 mins instead of over an hour More

by emmaludhuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor & Mechanic
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you for the five-star rating! We really appreciate the support. Have a truly exceptional rest of your week!

December 07, 2023

Comfortable and inviting waiting area. Walked in and all service people behind desks avoided eye contact. Out of the 8 people there (several talking to each other behind one of the desks) More

by MARKVE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you for your honesty!

December 07, 2023

Absolutely amazing experience. Toua was phenomenal from beginning to end. Very prompt and courteous. Thanks to him and all those who helped me get my new corolla cross! Highly rec More

by creatively.che
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toua Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Luther Brookdale Toyota responded

This is truly exceptional to hear! Thank you so much for this review and we'll be sure to pass your kind words on.

December 06, 2023

Great Job, expect in what they do. I really like their openness and dedication to work More

by prystmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Department
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you for the five-star rating! We really appreciate the support. Have a truly exceptional rest of your week!

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