Luther Brookdale Toyota - Service Center

Fast and efficient service for my 5000 mile service check. My appointment was right on time. They were giving out M & M cookies which was a nice perk while waiting for my 5000 mile service check. My appointment was right on time. They were giving out M & M cookies which was a nice perk while waiting More

Tires replaced Good suggestion on tire type. Waiting time was too long. 10 minutes turned into 44 minutes. Normally okay with waiting, but that day under another Good suggestion on tire type. Waiting time was too long. 10 minutes turned into 44 minutes. Normally okay with waiting, but that day under another time commitment. More

Routine service. Staff always courteous and professional. I've been coming to this dealership almost 9 years and never had a negative experience. No appointment needed Staff always courteous and professional. I've been coming to this dealership almost 9 years and never had a negative experience. No appointment needed and my car is always done under an hour. Highly recommend this dealership. More

Great work I was very afraid of getting the air bag recall done and the mechanic messing things up or scratching stuff as seen on the internet. Andrew did a fant I was very afraid of getting the air bag recall done and the mechanic messing things up or scratching stuff as seen on the internet. Andrew did a fantastic job and even went the extra mile to grease my auto running boards that were acting up. More

Service Team Fabulous The veteran service team takes the best care of me as they know me and my loyalty to them for both sales and service - I am driving an old Highlander The veteran service team takes the best care of me as they know me and my loyalty to them for both sales and service - I am driving an old Highlander but no doubt will be purchasing a new or used in the not to distant future - I have leased and purchased cars there for the last 25 years or more. My most recent visit was phenomenal as I was gently warned of a 2 hour wait but my fabulous Veteran stepped in, put 6 guys on my car and had me out in 40 minutes. I didn't quite get my nap in but I was SUPER Pleased. You know who you are!!! See you all next time. Oh, and delicious coffee, bonus! More

The right way to treat cusomers I drove into the service area for an oil change. A technician greeted me almost immediately and got my mileage and handed me the check-in sheet. I the I drove into the service area for an oil change. A technician greeted me almost immediately and got my mileage and handed me the check-in sheet. I then walked to the service advisor area to check in. Within 15 seconds, an advisor said he would be with me shortly. 30 seconds later someone in the office acknowledged me and said someone would help me shortly. Within 2 minutes someone checked me in. The service waiting area was packed. But there was enough seats, newspapers, bottled water, coffee etc. Someone was cleaning the kitchen service area and making sure the area was well stocked. This, is why I still go to Brookdale Toyota dealership to service my Camry Hybrid XLE even though there is another Toyota dealership much closer to my house. More

Prompt, courteous, excellent service Way too many questions & too time consuming----a person is either happy with their service or not. If anyone has a problem or complaint they will cal Way too many questions & too time consuming----a person is either happy with their service or not. If anyone has a problem or complaint they will call. Most people do not have the time to fill out all these surveys More

Great mechanics Your service center does a great job keeping my car in great shape , it was worth the wait and I see why it’s always busy, no service is better elsewh Your service center does a great job keeping my car in great shape , it was worth the wait and I see why it’s always busy, no service is better elsewhere More

Lack of carwash I have left previous reviews on how it would be better if cars were washed after service NOT when the customer is ready to pick up as it often delays I have left previous reviews on how it would be better if cars were washed after service NOT when the customer is ready to pick up as it often delays and in some instances missed entirely to check out process. I was recently serviced and my car was not washed or even offered. It is the little things that add to the customer service. More

Service I take my car here for regular servicing since this is where I bought the vehicle. Everyone is very friendly and they get the job done. I take my car here for regular servicing since this is where I bought the vehicle. Everyone is very friendly and they get the job done. More