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Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.8
994 Reviews

994 Reviews of Luther Brookdale Toyota - Service Center

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January 25, 2024

good service and convenient. They need to improve their customer notification. I waited an extra 45 minutes for my oil change because no one told me my car was done. More

by HEIDIWALDRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
Feb 07, 2024 -

Luther Brookdale Toyota responded

We apologize for the inconvenience. Your feedback is greatly appreciated and we thank you for sharing it with us!

January 17, 2024

Car has many issues like I have to jump start 2 times a DAY. When I bring it back for services or to check the battery, they keep sending me away wwith the car is good. Nonsense More

by awbotan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no,
Jan 24, 2024 -

Luther Brookdale Toyota responded

We would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation and make things right. Please reach out to me directly to discuss this situation further - Paula Losleben (763)-331-6722

January 16, 2024

I was in and out for maintenance service in 28 minutes. incredible You rock, service department! More

by phin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Brisbin
Jan 24, 2024 -

Luther Brookdale Toyota responded

Thank you for the 5-star rating! Here's to a great rest of the week and more from all of us at Luther Brookdale Toyota!

January 05, 2024

Great customer experience and work done in a timely and professional manner. Steve explained everything thoroughly and gave me great information for a followup appointment. More

by Don E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Miller
Jan 24, 2024 -

Luther Brookdale Toyota responded

This is great to hear! We'll be sure to pass your kind words on. All the best for now!

January 03, 2024

Everyone is very polite and efficient; the work was done in a timely manner and I was kept informed throughout the process. From dropping off the car, waiting in a nice clean comfortable area to picking up More

by RF57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy B
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you for sharing your positive feedback with us!

December 29, 2023

Exceptional team at Luther Brookdale Toyota! Always a great experience. The team at Luther has had my trust for many years. More

by E.Goodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Baeyen
Jan 03, 2024 -

Luther Brookdale Toyota responded

We're so happy to hear this! Thank you for your kind words about our staff! We are grateful for truly exceptional customers like yourself.

December 28, 2023

Service is always excellent and efficient. The service department is always helpful and only recommends the services I actually need to have done, never what I dont need. This is my third ve More

by Manda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Miller
Jan 03, 2024 -

Luther Brookdale Toyota responded

This is great to hear! Thank you so much for the review and 5-star rating! We're so glad we could provide you truly exceptional service!

December 22, 2023

Efficient service. Comfortable waiting area. Friendly staff. Knowledgeable service engineer replaced a leaking radiator quickly. All good. More

by anofnymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Brisbane
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thanks for the five-star review. We truly appreciate the support.

December 12, 2023

Service was easy to schedule. Upon arrival wait times were short, pricing was transparent and everyone was helpful and friendly. More

by JBBURM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 03, 2024 -

Luther Brookdale Toyota responded

We are so pleased to hear this!

December 12, 2023

Everyone who I talked to was friendly and nice, I got what I need done without anyone making my blood boiling. I need an auto shop and people I can trust with all of my car's needs and Luther Brookdale T More

by naovangkhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Heng is one the the employee helped us, I can't remember the employee that make the appointment for me and when we drop off our truck.
Jan 03, 2024 -

Luther Brookdale Toyota responded

Thank you so much for sharing this with us! We will be sure to pass this along!

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