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Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.8
994 Reviews

994 Reviews of Luther Brookdale Toyota - Service Center

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July 24, 2020

Excellent Service. They were able to service our car right away. I had a few extra requests (cabin filter and paint for another vehicle) in addition to an oil change and More

by deng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Jul 24, 2020 -

Luther Brookdale Toyota responded

We're so pleased that you had such a truly exceptional experience with us! Please let us know if there's anything else that we can do for you down the road.

July 18, 2020

Excellent service As usual, I received excellent service at the Luther Brookdale Toyota. Duane Green always makes sure I receive the recommended services right on sche More

by Toyota 2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Green
Jul 23, 2020 -

Luther Brookdale Toyota responded

We're so pleased that you had such a truly exceptional experience with us! Please let us know if there's anything else that we can do for you down the road.

July 15, 2020

Great service, friendly folks, and very fast! We were kept apprised of the process while we waited in the waiting room. Thanks for providing coffee and water! More

by vj1018
Recommend Dealer
Yes
Employees Worked With
Diana Gumeniuc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Luther Brookdale Toyota responded

Thank you so much for this kind review and truly exceptional feedback about our staff! We are so grateful for these words. We hope to see you again soon!

July 15, 2020

New Truck 5000 mile service Only first 5000 mile service performed, that I am aware of, was tire rotation. Which is fine. Service was quick with a relatively okay vehicle wash More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad 76181
Jul 16, 2020 -

Luther Brookdale Toyota responded

Thanks for the five-star review. We truly appreciate the support. Please let us know if there's anything else that we can do for you down the road.

July 14, 2020

Excellent Service! Schiwa is excellent at customer service and was very kind, helpful and knowledgeable with helping me on my car. I have worked with him my last couple More

by gc225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Schiwa
Jul 17, 2020 -

Luther Brookdale Toyota responded

We're so happy to hear this! Thank you for your kind words about our staff! We are grateful for truly exceptional customers like yourself.

July 14, 2020

Service The service advisor Duane Green, you can't get any better employee that that. I have been having my Toyota's services at Luther Brookdale Toyota for m More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Green
Jul 16, 2020 -

Luther Brookdale Toyota responded

Phil, we're so pleased that you had such a truly exceptional experience with us! Please let us know if there's anything else that we can do for you down the road.

July 12, 2020

Usually my experience here has been excellent. But this time, it wasn’t, I went in for a routine oil change. But after waiting an hr and 1/2, my car was returned to me with leaking windshield washer fluid, More

by Franshon2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager on duty in service dept.
Jul 23, 2020 -

Luther Brookdale Toyota responded

Thank you for taking the time to leave us your honest feedback. We are very sorry to hear about your negative experience. If you would like to discuss the situation further, please don’t hesitate to reach out to us directly.

July 09, 2020

Service Visit Service was quick and done well. Service area is clean and comfortable. The Customer Representative was helpful and thorough. No issues with work done More

by mark.gillen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Heng
Jul 16, 2020 -

Luther Brookdale Toyota responded

Thanks very much Mark! We are so pleased to hear you had a truly exceptional experience with our staff! Have a great rest of your day!

July 07, 2020

Great experience Highly recommend Luther Toyota, excellent service and we are very happy with this dealership. We have been customers for 4 years and are treated well More

by jcormier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
Jul 08, 2020 -

Luther Brookdale Toyota responded

We're so glad to hear this! Thank you for your kind words about our dealership! We are grateful for truly exceptional customers like yourself! Have a great rest of your week!

July 03, 2020

EXCELLENT Excellent service. I am not interested in writing an essay. I graduated from college back in the seventies. I have worked with this company for years More

by retire933315168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DUANE in service.
Jul 08, 2020 -

Luther Brookdale Toyota responded

This is great to hear! Thank you so much for the review and 5-star rating! We're so glad we could provide you truly exceptional service! Have a great rest of your week.

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